Unwavering focus, empathy and care

At Zurich we understand that life insurance is a promise. We strive to honour that promise and make a real difference to the lives of our customers and their loved ones during challenging times.

In 2020 Zurich paid over $276 million in Life Insurance claims to 2,203 customers, which gives you the confidence that if things go wrong, we will be there for you.

Check out our latest claims brochure with information about the claims we paid.


2020 interactive claims chart

(Click to filter data)

Unless otherwise shown, figures are drawn from Zurich claims experience for the period 1 January 2020 – 31 December 2020 and are calculated from claims paid under Zurich Retail Life Insurance policies.


Need help lodging a claim?

Click here to access our claims forms

To speak to a claims specialist please call 131 551