We stand by our claims, so you can stand by yours.

Our dedicated claims specialists ensure that every claim is given the upmost focus to help deliver an honest and empathetic outcome for every customer. We are proud of our excellent reputation and record in playing our customer claims as quickly and transparently as  possible,  while providing support and understanding at such difficult times.

In 2017 Zurich paid more than $208 million in life insurance claims, which gives you the confidence that if things go wrong, we will be on your side.


2017 interactive claims chart

(Click to filter data)

Our claim commitment



Need help lodging a claim?

Click here to access our claims forms

To speak to a claims specialist please call 131 551

Email: life.claims@zurich.com.au

Industry recognition of our excellent claims and service

This commitment to our customers was reflected in the 2017 Australian Reputation Index, which saw the Australian public rank Zurich the24th most reputable brand across the country. 1 in 4 financial advisers also agree, rating Zurich as having one of the best claims management experiences in the industry.

In 2017, Zurich won the prestigious Consumer Choice Award, which recognises the life insurer that excels at both servicing their policy holders and delivering on their promises to claimants.