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Make a Marine and Transit claim

Claims forms for email or postal lodgements

Cargo Claim Form 660 KB, pdf

Email: marine.claims@zurich.com.au

 Post: Zurich FInancial Services, PO Box 44, Melbourne VIC 3001

Helpful information

You should always inspect your cargo on arrival.

If a loss or damage is discovered upon inspection, you should:

  1. Take all reasonable steps to minimise any further loss or damage and not dispose of any damaged goods without first giving us the opportunity to inspect it.
  2. Immediately notify your insurance broker.
  3. Note the loss or damage on the delivery docket when signing for receipt of the goods from the transport company and/or lodge a written claim against the carrier using your letterhead within three days of the goods being delivered. Here is an example that can be copied onto your letterhead with the relevant details inserted.
  4. Complete the appropriate claim form.
  5. The following documents will need to be provided together with the claim form. We do not require the originals unless specifically requested.
  6. Send completed claim form and relevant documents to your broker or directly to us.

Australian Transits

Local carriers consignment note with terms and conditions on reverse Good copy/ original
Invoice for the purchase or sale (as applicable) of the goods Copy
Documentation relating to out turn/receipt of goods Copy
Quote for repairs/replacement Copy
Your written claim against the carrier Copy
Carrier’s reply (if and when received) Copy
Any non-delivery, or short receipt, credit notes Copy
Temperature records (if applicable) Copy

Import and Export Transits

Bill of lading/air way bill with terms and conditions on reverse Good copy/ original
Invoice for the purchase or sale (as applicable) of the goods Copy
Documentation relating to out turn/receipt of goods Copy
Quote for repairs/replacement Copy
Freight invoice Copy
Customs entry documentation Copy
Insurance certificate Original
Your claim against the carrier Copy
Carrier’s reply (if and when received) Copy
Any non-delivery, or short receipt, credit notes Copy
Temperature records (if applicable) Copy

Depending on the size or type of loss, we may appoint a surveyor to inspect the goods and gather information. In the event that we do appoint a surveyor, the documents requested above should be made available to them as this will assist in the handling of your claim.

If your loss occurred outside of Australia, you should notify our appointed overseas claims agent. This information can also be found on your insurance certificate.

Claims forms for email or postal lodgements

Email: marine.claims@zurich.com.au

 Post: Zurich FInancial Services, PO Box 44, Melbourne VIC 3001

Helpful information

If you are insured by a Zurich legal liability wording, or under a third party liability section of a Zurich policy wording and an incident occurs, you should:

  1. Immediately notify your insurance broker.
  2. Forward any written complaint from the third party holding you liable for any loss, damage, injury or expense detailing the nature and circumstances of the incident.
  3. Note the details of the incident including:
  • Dates and times
  • Names and contacts details of any witnesses
  • A diagram of the scene
  • Photographs of the scene, if possible
  • Copy of any accident/incident report/statutory notice.
  1. Complete the appropriate claim form.
  2. Send the third party complaint and supporting material to your broker or directly to us.

In order to assess your claim we need to be given every reasonable opportunity to investigate the incident and establish the facts and cause. This may involve us appointing a surveyor/investigator who will assist with establishing the circumstances of the loss. Your co-operation with them is appreciated as this will assist in the handling of your claim.

Note: It is important that you do not admit liability without our written consent or take any action that could be considered an admission of liability, as this may prejudice your claim.

Claims form for email or postal lodgements

Email: marine.claims@zurich.com.au

 Post: Zurich FInancial Services, PO Box 44, Melbourne VIC 3001

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When it comes to claims, Zurich delivers

Zurich’s customer claims team is among the best in the business with credentials to show for it, including:

  • An average 4.5 stars out of 5 claims rating (claimscomparison.com)
  • Australian General Insurer Claims Team of the Year (2019 Insurance Business Awards)

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