Zurich Repair Network

Zurich Repair Network aims to deliver quality repairs so you can get back on the road faster.

Lodge a Motor claim online

How to lodge a claim

Lodge a Motor claim online

We have options to suit your motor fleet

✓ Available for sedans and light commercial vehicle (under 4.5GVM)
✓ Vehicles with repairable damage
✓ National coverage with around 170 repairers throughout Australia
✓ Expedited repair authority for repairs up to $10K (subject to conditions)
✓ Dedicated hotline into the Zurich Triage Team, who arrange towing and coordinate the repair process

Find a Zurich preferred repairer for light passenger and commercial vehicles.

Search for nearest location:

View Zurich Repair Network in a full screen map

Getting a repair is as easy as one, two, three…

1. Lodge claim and we book repair

2. Deliver vehicle for repair ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎

3. Quality repair completed ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎

Frequently Asked Questions

If you choose a Zurich-approved repairer, you don’t need to get quotes. We’ll handle everything directly with the repairer to get your vehicle assessed and repaired quickly.

Prefer your own repairer? You’ll need to:

Provide a detailed quote.
Include at least six images of the damage (with the registration plate visible).
Wait for Zurich to assess and approve the repair.

When you use a Zurich Repair Network partner, you’ll usually get a basic courtesy car during repairs (subject to policy conditions).

Lodge the claim online and we will:

Select a certified repairer for the insured.
Contact the insured to arrange the repair.
Approve the quote and authorise the work.
Provide a courtesy car (subject to availability).

Award-winning claims service

Zurich’s claims team continues to be recognised for excellent customer service, with an average 4.5 stars out of 5 claims rating (claimscomparison.com).