For the day it matters

We don't just cover, we care.

Making a claim is more than a transaction, it’s a moment that builds trust. At Zurich, we meet those moments with care.

Our people-first approach ensures that everyone is treated with compassion and empathy. We’re committed to keeping our customers informed every step of the way and providing helpful solutions swiftly and efficiently.

While we paid over $881 million in claims last year, our greatest impact is our culture of care, and the 7,658 people we supported with respect and kindness during their time of need.

 

Our claims commitment

Providing cover is just the beginning. Our team delivers expert claim support, with care in every moment. Each claim is personal, and quick responses are our priority. We keep customers informed, offer help when it’s needed most, and put people at the centre of what we do.


Care in every moment, confidence in every outcome

Informative

Informative

Guidance you can count on every step of the way

Informative

Helpful

Expert help when it's needed most to reduce moments of stress

Informative

People focused

Empathy driven care based on your needs


In 2024, Zurich paid over

$881 million

in life insurance claims to 7,658 customers.


To us, these are much more than numbers. Behind every claim is a person or family experiencing challenging times, and we’re proud to be there when needed. 

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Understanding our claims data

We process a variety of claims, which reflects our customers' diverse policies. Below is a breakdown of the types of coverage we provide, and the ways we protect our customers.

Total Claims Paid Death and Terminal Illness 15% Income Protection 68% Total and Permanent Disablement 12% Trauma and Health Events 5% 7,658 Total Claims Paid Total and Permanent Disablement 12% Trauma and Health Events 5% Death and Terminal Illness 15% Income Protection 68% 7,658
un


Claims customers by age

Our claims feature a range of ages, with the majority between 36 to 65 years old. The breakdown below shows the distribution across different age groups.

61 467 2,598 4,034 498
age


Top causes of claims

Our claims cover a range of causes, mirroring the different challenges our customers face.

Male 0 20 40 60 80 100 37% Musculoskeletal‡ 17% Cancer 16% Mental Health Condition 10% Cardiovascular 20% Other* Female 25% Musculoskeletal‡ 25% Cancer 21% Mental Health Condition 6% Cardiovascular 23% Other* 0 20 40 60 80 100 Musculoskeletal includes: Accidents, Injuries and Fractures. * Other sickness include: Neurological, Respiratory, Infection, Eye or Ear, GTU, Endocrine. Male Female 0 20 40 60 80 100 Musculoskeletal includes: Accidents, Injuries and Fractures. * Other sickness includes: Neurological, Respiratory, Infection, Eye or Ear, GTU, Endocrine. 37% Musculoskeletal‡ 17% Cancer 16% Mental Health Condition 10% Cardiovascular 20% Other* 0 20 40 60 80 100 25% Musculoskeletal‡ 25% Cancer 21% Mental Health Condition 6% Cardiovascular 23% Other*

Having my claim approved was a huge relief and a massive weight lifted off my shoulders. It validated that my trauma was real.
The financial support meant the world to me and my family. I could get the support I needed, without having to worry about financial stress.

Con
Customer

Caring beyond claims

At Zurich, we understand life's challenges can extend beyond financial concerns. That's why we take a holistic approach to cover, offering a range of programs and services to support the physical and mental wellbeing of our customers.

Empathy and support

Our dedicated teams focus on giving customers the care they need. We do this by listening with empathy and providing support and solutions as quickly as possible. 

Personalised Solutions

Every journey is unique and requires personalised care when it comes to claim time. That’s why we partner with the best specialists, professionals, and experts, giving our customers confidence during uncertain times.

Health & Wellness

No matter how life evolves, customers can count on our support that goes beyond cover. We have a range of health, wellness, and return-to-work support available here.

At Zurich, we don't just cover, we care.

Discover the difference today.

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Our customer’s claims stories

Hear about the care, support, and peace of mind our customers have received while making a claim.

We don’t just cover, we care.

Contact us today to learn more about our cover options and discover what makes Zurich different.

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The information on this site does not take into account the personal circumstances, financial situation or needs of any person. Always consider these factors, the appropriateness of the information and the applicable Product Disclosure Statement (PDS), Target Market Determination (TMD) and Financial Services Guide (FSG) available at zurich.com.au, before making any decisions.

Unless otherwise shown, figures are drawn from customer claims experience 2024.

While testimonials have been modified for different formats they are derived from real customer feedback across Zurich and OnePath.