For the day it matters
We don't just cover, we care.
Making a claim is more than a transaction, it’s a moment that builds trust. At Zurich, we meet those moments with care.
Our people-first approach ensures that everyone is treated with compassion and empathy. We’re committed to keeping our customers informed every step of the way and providing helpful solutions swiftly and efficiently.
While we paid over $881 million in claims last year, our greatest impact is our culture of care, and the 7,658 people we supported with respect and kindness during their time of need.

Our claims commitment
Providing cover is just the beginning. Our team delivers expert claim support, with care in every moment. Each claim is personal, and quick responses are our priority. We keep customers informed, offer help when it’s needed most, and put people at the centre of what we do.
Care in every moment, confidence in every outcome
Informative
Guidance you can count on every step of the way
Helpful
Expert help when it's needed most to reduce moments of stress
People focused
Empathy driven care based on your needs
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In 2024, Zurich paid over
$881 million
in life insurance claims to 7,658 customers.
To us, these are much more than numbers. Behind every claim is a person or family experiencing challenging times, and we’re proud to be there when needed.
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Understanding our claims data
We process a variety of claims, which reflects our customers' diverse policies. Below is a breakdown of the types of coverage we provide, and the ways we protect our customers.
Claims customers by age
Our claims feature a range of ages, with the majority between 36 to 65 years old. The breakdown below shows the distribution across different age groups.
Top causes of claims
Our claims cover a range of causes, mirroring the different challenges our customers face.
Having my claim approved was a huge relief and a massive weight lifted off my shoulders. It validated that my trauma was real.
The financial support meant the world to me and my family. I could get the support I needed, without having to worry about financial stress.
Con
Customer

Caring beyond claims
At Zurich, we understand life's challenges can extend beyond financial concerns. That's why we take a holistic approach to cover, offering a range of programs and services to support the physical and mental wellbeing of our customers.



Our customer’s claims stories
Hear about the care, support, and peace of mind our customers have received while making a claim.
Contact us today to learn more about our cover options and discover what makes Zurich different.
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The information on this site does not take into account the personal circumstances, financial situation or needs of any person. Always consider these factors, the appropriateness of the information and the applicable Product Disclosure Statement (PDS), Target Market Determination (TMD) and Financial Services Guide (FSG) available at zurich.com.au, before making any decisions.
Unless otherwise shown, figures are drawn from customer claims experience 2024.
While testimonials have been modified for different formats they are derived from real customer feedback across Zurich and OnePath.