My claim made it possible


Care in every claim,
confidence in every outcome

For our customers, claims aren't just about the money. They’re about:  

  • Gaining time to recover  
  • Protecting their dignity  
  • Keeping families together  
  • Accessing better care  
  • Avoiding long-term financial struggles  

This is what we strive to provide.  

Awarded Claims team of the year 2026 - ALUCA

Awarded Claims team of the year 2026 - ALUCA

Hear from our customers

  • My claim made it possible to keep our home. Without income protection, I could not have kept up with mortgage payments and every part of my children’s life would have fallen apart at a time I needed to recover and keep things stable.

    Jo
    Customer

  • My claim made it possible to take time off work that I needed, which was longer than expected. It made sure we weren’t financially worse off after diagnosis and treatment and allowed my husband to take flexibility in his work commitments to look after my children during treatment.

    Jaclyn
    Customer

  • The financial support meant the world to me and my family. I could get the support I needed without having to worry about financial stress. For the day it mattered for me and my Family, Zurich were already there.

    Con
    Customer

  • Your help has possibly stopped my family from being homeless on top of everything else.

    Sharrie
    Customer

  • You have no idea how much your support meant to me when I was going through some of my darkest moments.

    Lisa
    Customer

  • Exceptional Service. Zurich made a very emotional and challenging time for me as seamless as possible. I can not thank them enough for the caring and helpful approach to my claim. One I never ever expected to have to lodge- I am truly grateful.

    Zurich customer

Making a claim is more than a transaction, it’s a moment that builds trust. At Zurich, we meet those moments with care.

Our people-first approach ensures that everyone is treated with compassion and empathy. We’re committed to keeping our customers informed every step of the way and providing helpful solutions swiftly and efficiently.

While we paid over $1.3 billion in claims last year, our greatest impact is our culture of care, and the 8,479 people we supported with respect and kindness during their time of need.
 

 


In 2025, Zurich paid over

$1.3b

in life insurance claims
to 8,479 customers.

 

To us, these are much more than numbers. Behind every claim is a person or family experiencing challenging times, and we’re proud to be there when needed.

 

Understanding our 2025 claims data of claims paid are Income Protection 72% 10% of claims paid 
 are Death and Terminal Illness of claims paid 
 are Trauma and Health Events 13% of claims paid are Total and Permanent Disablement 5% Total claims paid 8,479
Understanding our claims data of claims paid are Income Protection 72% of claims paid are Total and Permanent Disablement 5% of claims paid 
 are Death and Terminal Illness 10% of claims paid 
 are Trauma and Health Events 13% Total claims paid 8,479
320 <35 3,090 36 - 50 4,497 51 - 65 572 66+ Claimants aged Age breakdown of claims paid in 2025
Age breakdown of claims paid Claimants aged 320 <35 3,090 36 - 50 4,497 51 - 65 572 66+
39% Musculoskeletal 17% Cancer 18% Mental 
 Health Condition 10% Cardiovascular 17% Other 18% Musculoskeletal 30% Cancer 16% Mental 
 Health Condition 6% Cardiovascular 31% Other Male Female Top causes of claims in 2025
18% 
 Musculoskeletal 30% 
 Cancer 16% 
 Mental 
 Health Condition 6% 
 Cardiovascular 31% 
 Other 39% 
 Musculoskeletal 17% 
 Cancer 18% 
 Mental 
 Health Condition 10% 
 Cardiovascular 17% 
 Other Female Male Top causes of claims

Caring beyond claims

At Zurich, we understand life's challenges can extend beyond financial concerns. That's why we take a holistic approach to cover, offering a range of programs and services to support the physical and mental wellbeing of our customers.

Empathy and support

Our dedicated teams focus on giving customers the care they need. We do this by listening with empathy and providing support and solutions as quickly as possible. 

Personalised Solutions

Every journey is unique and requires personalised care when it comes to claim time. That’s why we partner with the best specialists, professionals, and experts, giving our customers confidence during uncertain times.

Health & Wellness

No matter how life evolves, customers can count on our support that goes beyond cover. We have a range of health, wellness, and return-to-work support available here.


Care in every moment,
confidence in every outcome

Informative

Informative

Guidance you can count
on every step of the way

Informative

Helpful

Expert help when it's needed most to reduce moments of stress

Informative

People focused

Empathy driven care
based on your needs

We don’t just cover, we care.

Have a claim? Get started
 

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The issuer of life insurance products is Zurich Australia Limited ABN 92 000 010 195, AFSL 232510 (Zurich). The information on this site does not take into account the personal circumstances, financial situation or needs of any person. Always consider these factors, the appropriateness of the information and the applicable Product Disclosure Statement (PDS), Target Market Determination (TMD) and Financial Services Guide (FSG) available at zurich.com.au, before making any decisions.

Unless otherwise shown, figures are drawn from customer claims experience 2025.

While testimonials have been modified for different formats they are derived from real customer feedback across Zurich and OnePath.

Claims statistics Source – retail life claims paid 2025 including those paid under OnePath Life. Zurich Australia Limited claims report 2025
 

 

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