Contact us
If you have questions, we’re here to help
This information is specific to
customers
Self-service is 24/7 through My Zurich
My Zurich makes it easy to access your policy. You can:
Useful links
Your questions answered
We recommend speaking with a financial adviser before making any policy changes. They can help you understand what's covered and what's not. They can assess your individual needs to make sure any cover suits your lifestyle, family, and financial goals. Plus, they can help make the application process easier. It's an important financial decision, so you should be confident you have the right information.
Follow these 3 steps:
- Login to My Zurich and share details of your claim or call us on 1800 025 015 with your Policy Number.
- You will be sent a Claim Information Pack – which details exactly what we need to support your claim and why.
- Complete and send us your Claim Form and your supporting information.
You have flexibility in payment frequency, cover amounts, and affordability solutions. Click here to explore your options or call your financial adviser for help in lowering your cost while staying covered.
Zurich offers a wide range of policies including:
- Life Cover: A lump sum payment to your loved ones in case of your death.
- Total and Permanent Disability (TPD): A lump sum payment if you are unable to work again.
- Income Protection: Replaces some of your income if you can’t work due to injury or illness.
- Trauma Cover: A lump sum payment if you suffer a specific medical condition.
Simply type zurich.com.au/my-zurich into your web browser – then add it to your favourites list for easy access in the future.
- Visit the Zurich Life Insurance PDS Archive for a full PDS list in date order.
- Remember, features, benefits, terms and conditions change over time.
- Check your policy start date.
- Download the PDS dated right before the commencement date on your policy.
If you're still unsure contact your financial adviser or Zurich Customer Care.
I have more questions, how do I get more help?
Please contact your financial adviser or Zurich Customer Care. We’re here to help.
Call 131 551 (Australia-wide)
or +61 2 9995 3777 (Overseas)
Mon-Thu: 8:30am-6:30pm AEST
Friday: 8:30am-5:30pm AEST
Email client.service@zurich.com.au
Share some details on our enquiry form
PO Box 677
North Sydney NSW 2059
Family violence support
If you're affected by family violence, we're here to help.
Our Zurich Family Violence Policy explains how we support customers facing these challenges, with care and understanding.
If you need more information or want to talk to someone, please reach out to us. We'll listen and guide you to the right support.
Call 132 687 (Australia-wide)
or +61 2 9995 1111 (Overseas)
Weekdays, 8:30am - 5:30pm AEST
This information is specific to
customers
Self-service is 24/7 through My Zurich
My Zurich makes it easy to access your policy. You can:
Useful links
Your questions answered
Follow these 3-steps:
- Login to My Zurich and share details of your claim or call us on 1800 025 015 with your Policy Number.
- You will be sent a Claim Information Pack – which details exactly what we need to support your claim and why.
- Complete and send us your Claim Form and your supporting information.
You have flexibility in payment frequency, cover amounts, and affordability solutions. Click here to explore your options for lowering your cost while staying covered.
- Visit the Zurich Life Insurance PDS Archive for a full PDS list in date order.
- Remember, features, benefits, terms and conditions change over time.
- Check your policy start date
- Download the PDS dated right before the commencement date on your policy.
If you’re still unsure contact Zurich Customer Care.
Simply type zurich.com.au/my-zurich into your web browser – then add it to your favourites list for easy access in the future.
Open Banking helps Zurich tailor your Home Loan Protection to your mortgage balance. It means, as your mortgage reduces, so do your premiums. Importantly, Zurich can only see details relevant to your Home Loan Protection. We cannot access any other Banking information. Don’t forget, every year we need permission to continue automatically adjusting your premiums to match your balance. For more information, click here.
I have more questions, how do I get more help?
Please contact Zurich Customer Care. We're here to help.
Share some details on our enquiry form
PO Box 677
North Sydney NSW 2059
Family violence support
If you're affected by family violence, we're here to help.
Our Zurich Family Violence Policy explains how we support customers facing these challenges, with care and understanding.
If you need more information or want to talk to someone, please reach out to us. We'll listen and guide you to the right support.
Call 132 687 (Australia-wide)
or +61 2 9995 1111 (Overseas)
Weekdays, 8:30am - 5:30pm AEST
This information is specific to customers
I have questions, how do I get help?
Please contact Zurich Customer Care. We're here to help.
Call 1800 394 268
Weekdays 8:30am - 6:30pm AEST
Share some details on our enquiry form
PO Box 677
North Sydney NSW 2059
Useful links
Your questions answered
For a quote on any policy, contact Zurich Customer Care. We’re here to help.
- Call 1800 394 268 (Australia-wide). Weekdays 8:30am to 6:30pm AEST
- Online: Share some details on our enquiry form
You can only apply for this policy online. Click here to apply in under 10 minutes
It's a range of DIY insurance products backed by Zurich – including Life Insurance and Income Protection. Each is designed to help provide financial security for you and your loved ones.
Your ideal cover amount is unique. It’s specific to what you and your family may need if something happens to you. The best place to start is the Life Insurance Calculator on moneysmart.gov.au
If you’re a young person with a family, you should consider how your loved ones will manage financially if you pass away or become terminally ill. If you have any debt, just purchased your first home, have any children or want to look after your family, it can be important to have life insurance in place so that they are cared for if you were to die.
By not taking out life insurance until later in life, you risk a deterioration in your general health or developing a medical condition that may mean you become ineligible for cover, have an exclusion applied to your policy or have to pay a higher premium rate. You need to balance this against paying premiums for a longer period of time.
You just need to supply some basic details. We need to know about you – your age, postcode, occupation, income, height, weight, and smoking status (there are also simple yes/no questions about your health). Plus, we need to know about your preferred cover – what type, how much, and for how long? Importantly, you don’t need to supply a medical report to get a quote.
Family violence support
If you're affected by family violence, we're here to help.
Our Zurich Family Violence Policy explains how we support customers facing these challenges, with care and understanding.
If you need more information or want to talk to someone, please reach out to us. We'll listen and guide you to the right support.
Call 132 687 (Australia-wide)
or +61 2 9995 1111 (Overseas)
Weekdays, 8:30am - 5:30pm AEST
Useful links
I have questions. How do I get help?
Please contact Zurich Customer Care. We're here to help.
For enquiries:
Call 132 687 (Australia-wide)
Or +61 2 9995 1111 (Overseas)
Weekdays, 8.30am - 5.30pm AEST
For claims:
Call 132 687 (Australia-wide)
Or +61 2 9995 1111 (Overseas)
Or contact your broker for any new business or existing policy queries.
PO Box 677
North Sydney NSW 2059
Help for brokers
If you're looking to speak to your Zurich representative, or need contacts, service support or guidance on existing policies, claims or new business, visit Broker contacts.
Family violence support
If you're affected by family violence, we're here to help.
Our Zurich Family Violence Policy explains how we support customers facing these challenges, with care and understanding.
If you need more information or want to talk to someone, please reach out to us. We'll listen and guide you to the right support.
Call 132 687 (Australia-wide)
or +61 2 9995 1111 (Overseas)
Weekdays, 8:30am - 5:30pm AEST
Self-service is 24/7 through MyZurich
Your MyZurich customer portal makes it easy to manage your policy online. You can:
Add your Tesla’s VIN and registration number instantly
Keep your payment details up to date
View and manage your policy information
Submit and track a claim
Download important documents whenever you need them.
Useful links
Your questions answered
The easy way is via the MyZurich Portal - just login as normal. You can also find information on our Claims page. Or, if you need help and prefer to lodge a claim over the phone, call 1800 319 284. We're here to help.
Visit the InsureMyTesla website. You'll find information about managing your InsureMyTesla cover. Plus, you can download a copy of your Product Disclosure Statement (PDS).
I have more questions. How do I get help?
Please contact InsureMyTesla Customer Care. We're here to help.
Call 1800 319 284
Weekdays, 8:30am - 7:00pm AEST
For support:
insuremytesla@zurich.com.au
For claims:
tesla.claims@zurich.com.au
PO Box 677
North Sydney NSW 2059
Family violence support
If you're affected by family violence, we're here to help.
Our Zurich Family Violence Policy explains how we support customers facing these challenges, with care and understanding.
If you need more information or want to talk to someone, please reach out to us. We'll listen and guide you to the right support.
Call 132 687 (Australia-wide)
or +61 2 9995 1111 (Overseas)
Weekdays, 8:30am - 5:30pm AEST
I have questions. How do I get help?
Please contact Zurich Customer Care. We're here to help.
Call 131 551 (Australia-wide)
or +61 2 9995 3777 (Overseas)
Mon-Thu: 8:30am-6:30pm AEST
Friday: 8:30am-5:30pm AEST
Email client.service@zurich.com.au
Share some details on our enquiry form
PO Box 677
North Sydney NSW 2059
Family violence support
If you're affected by family violence, we're here to help.
Our Zurich Family Violence Policy explains how we support customers facing these challenges, with care and understanding.
If you need more information or want to talk to someone, please reach out to us. We'll listen and guide you to the right support.
Call 132 687 (Australia-wide)
or +61 2 9995 1111 (Overseas)
Weekdays, 8:30am - 5:30pm AEST
I have questions, how do I get help?
Our media team are here to provide clear answers and timely updates on business, initiatives, and insights.
Contact Isabella Molinari, Media & External Relations Manager or Adam Siddique, Head of Public & External Affairs
- Email: media@zurich.com.au
Family violence support
If you're affected by family violence, we're here to help.
Our Zurich Family Violence Policy explains how we support customers facing these challenges, with care and understanding.
If you need more information or want to talk to someone, please reach out to us. We'll listen and guide you to the right support.
Call 132 687 (Australia-wide)
or +61 2 9995 1111 (Overseas)
Weekdays, 8:30am - 5:30pm AEST