Make a Property claim
Lodge Online Claim
Zurich aims to pay small property claims under $30,000 quickly and efficiently so you can continue doing what you do best – running your business.
Our target is for claims to be paid within 24-48 hours of receiving all required information, including:
- An online claim form or loss description, date and GST details via email
- Customers EFT details
- Replacement/repair invoice or quotation
- A repair or damage report
- Original purchase invoice
Other Claim Options
Email property.claims@zurich.com.au with supporting documentation attached. Once settlement is complete, we will process the payment directly into your bank account.
For damaged glass claims, call O’Brien Glass directly on 1800 000 388. Simply have your policy number and email address ready and they will do the rest.
Claims forms
Need to make a claim?
Start online through your provider's portal:
Already made a claim?
If you have a question about your existing claim or need to send us information, simply reply to your Claims Advisor's email and include your claim reference number in the email subject line. Or call us on:
Call 1800 988 966
Claims forms
Liability - Property Damage Only Email: pdl.claims@zurich.com.au
Liability Email: liability.claims@zurich.com.au
When it comes to claims, Zurich delivers
Zurich's claims team is dedicated to helping customers get back to business promptly, and has the credentials to show for it, including:
- An average 4.5 stars out of 5 claims rating (claimscomparison.com)
- Australian General Insurer Claims Team of the Year (2019 Insurance Business Awards)
