We are experiencing a period of very high demand in our Life Insurance call centre and we apologise for any inconvenience this has caused. Reminder that you can log in or register for My Zurich to view your life insurance cover, access documents, pay your premium and make changes to your payment details and contact information.


Customer Care

From helping you understand your policy to simply updating your details, we can make it as quick and hassle-free as possible.

Call us on 131 551 (Australia-wide)

International: +61 2 9995 3777

If you prefer, there are some things you can do yourself. Download the form(s) you need and send it back to us via the details at the end of the form.


Change your contact details

Moved house or changed your phone number? Completing this form ensures we have your most up-to-date contact details.  

Change your payment or direct debit details

Want to change the way you pay? Use this form to give us your new bank account or credit card details.

Nominate a beneficiary – non super

Use this form to nominate or update who receives the benefits of your policy in the event you pass away.

Nominate a beneficiary – super

If you have insurance through Zurich’s superannuation fund, use this form to nominate which of your dependents receive your benefits in the event you pass away.

Decline indexation increases

The inflation protection benefit protects the value of your insurance against the impact of inflation by increasing your insurance cover automatically each year. If you don't want this to happen, this form allows you to reject offers to increase your premiums.

Rollover Authority

If you have insurance through Zurich's Superannuation plan, use this form to pay premiums using funds from another superannuation fund.

Change of financial adviser

Use this form to change your financial adviser on your Zurich policy.

Waiting period reduction feature

Use this form to reduce your waiting period on your Zurich Income Replacement, Zurich Income Protector/Plus policy if you have recently changed employer and you no longer receive employer provided salary continuance.

Lost policy declaration and agreement form

Complete this form if you have lost your original Zurich insurance policy schedule.

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