Claims
Start your claim by choosing your cover from the list below. Once your claim has been lodged, we will respond to you promptly and provide you with a dedicated claims contact.
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Motor
Damaged glass claim?
Call O'Brien Glass directly on 1800 000 388. Simply have your policy number ready and they will do the rest.
Heavy Motor Accident Assist: for vehicles 5 tonnes and above 1800 935 338
Repairer Network
How to lodge a claim
There are a number of ways you can lodge a claim with us:
Online: Lodge a motor claim with Zurich, simply complete the online form here.
Phone: Call a member of our team on 1800 611 372.
App: via Zurich's Motor Claims iPhone App
Forms for postal or fax lodgements
You will need to choose the appropriate form from below, complete it and send it to us:
To enable Zurich to make a payment to your bank account please complete and return the following form:
How to send us your detailsChoose from the following delivery methods:
By email: motor.claims@zurich.com.au
By fax: 1800 823 070
By post: Zurich Financial Services, Locked Bag 2138 NORTH SYDNEY NSW 2059
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Property
Damaged glass claim?
Call O'Brien Glass directly on 1800 000 388. Simply have your policy number ready and they will do the rest.
How to lodge a claim
Online: To lodge a property claim with Zurich simply complete the online form here
Phone: Call a member of our team on 1800 611 372.
Forms for postal or fax lodgements
To enable Zurich to make a payment to your bank account please complete and return the following form:
Where to send your form
By email: property.claims@zurich.com.au
By fax: 1800 284 929
By post: Zurich Financial Services, Locked Bag 2138 NORTH SYDNEY NSW 2059
For any enquiries, call our Claims team on 132 687.
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Accident and Health
How to lodge a claim
Simply print the appropriate form and email or post it directly to Zurich. The email and postal addresses are listed below.
Or you can call our claims department on 132 687.
To enable Zurich to make a payment to your bank account please complete and return the following form:
Where to send your form
By post: Claims Department Zurich Australian Insurance Limited Locked Bag 2138 North Sydney 2059
By email: ah.claims@zurich.com.au
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Business Expenses as part of a Life Insurance Policy
Where the life insured is eligible for an income benefit and has business expenses cover, they may be entitled to up to 100% of the monthly eligible business expenses averaged over the previous 12 months.
How to lodge a claim
You will need to complete and return the following documents:
Authority Form - Medicare
For the public to allow Medicare Australia to release personal Medicare claims information to a third party.Where to send your form
Zurich Financial Services Australia
Claims Department
Locked Bag 994
North Sydney, NSW 2059Fax: 02 9995 3732
On receipt of your claim forms, a member of our Claims Team will be in touch within 24-48hrs (not including weekends) to discuss your claim and the next steps.
Need more help?
Call 131 551 or email life.claims@zurich.com.au
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Business and Corporate Travel
Emergency Travel Assist: +61 2 9995 2800
Simply print the appropriate form and email or post it directly to Zurich. The email and postal addresses are listed below.
Or you can call our claims department on 132 687
Where to send your form
By post: Claims Department, Zurich Australian Insurance Limited, Locked Bag 2138 North Sydney 2059
By email: ah.claims@zurich.com.au
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Credit and Debit Card insurance claims
Zurich used to provide credit card insurance and debit card insurance to a number of card providers. To find out our expiry date and more about the insurance available with your credit card or debit card, please select from the following card providers:
Need more help?
Call us on 132 687
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Ezicover
How to lodge a claim
1. First check your Policy schedule and Product Disclosure Statement (PDS) to confirm the Ezicover policy you have with Zurich.
2. Contact the Claims team on 131 551 for a claim form.
3. Complete and sign the claim form/s.
4. Post, fax or scan/email your signed form/s.
Where to send your form
Zurich Financial Services Australia, Claims Department, Locked Bag 994, North Sydney, NSW 2059
Fax: +61 2 9995 3732
So that we can process your claim as quickly as possible, please remember to sign your form before you send it to us.
Need help?
Zurich Claims Consultants are available from 8:30 am – 5:00 pm Australian Eastern Standard Time, Monday to Friday.
They will be happy to answer any questions you have about your claim and any entitlements under the policy. Call the Zurich claims consultants on 131 551
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Financial Lines (Professional Indemnity, Directors and Officers, Employment Practices, Management Liability)
Financial Lines Claims are claims made under any of the Financial Lines Products such as Directors and Officers Liability, Councillors and Officers Liability, Professional Indemnity, Crime and Employment Practices Liability. The range of claims that can occur is very broad. To assist you in making a claim under a Financial Lines Product we have developed a range of Claim Forms and Guidelines which can assist. You are able to download these claim forms and guidelines by choosing from the menu below.
Claim forms
Where to send your form
Email: fl.claims@zurich.com.au
Mail: The Claims Manager, Financial Lines Claims, PO Box 677, North Sydney NSW 2059
Phone: 132 687
Guidelines
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Golf (liability, sporting equipment)
How to lodge a claim
Save the appropriate claim form from below, fill out the required detail and email, post or fax your claim form to us.
Where to send your form
By email: liability.claims@zurich.com.au
Fax: 1800 284 929
By post: Zurich Financial Services, Locked Bag 2138 NORTH SYDNEY NSW 2059
Alternatively, call our claims department on 132 687.
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Group Risk
Claim forms
Terminal Illness forms
Death Claim forms
Total and Permanent Disablement
Group Salary Continuance
Major Illness
Direct credit forms
Group Risk documents
Group Risk formsWhere to send your form
Please send your completed form to:
Zurich Australia Limited
Group Risk Insurance
Locked Bag 994
North Sydney NSW 2059Contact us
Phone: 1800 139 910
Email: grouprisk.admin@zurich.com.au
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Home Removals
Claim forms
Where to send your form
Please send your completed claim forms to your broker or directly to us.
By email: marine.claims@zurich.com.au
By post: Zurich Financial Services, PO Box 44 Melbourne VIC 3001
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Income Protection
How to lodge a claim
To lodge a claim, you will need to complete and return the following three documents:
Authority Form - Medicare
For the public to allow Medicare Australia to release personal Medicare claims information to a third party.Authority Form - Pharmaceutical Benefits Scheme
For the public to allow Medicare Australia to release personal PBS claims information to a third party.Please also provide copies of any relevant medical reports or investigations the life insured may have.
For an indemnity policy, please provide full financial statements for the highest earning 12 months within the 24 months immediately prior to the date of disability.
Where to send your forms
Please send your completed claim forms to:
Zurich Financial Services Australia
Claims Department
Locked Bag 994
North Sydney, NSW 2059Fax: 02 9995 3732
On receipt of your claim forms, a member of our Claims Team will be in touch within 24-48hrs (not including weekends) to discuss your claim and the next steps
Need more help?
Call 131 551 or email life.claims@zurich.com.au
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Liability
How to lodge a claim
Download and fill out the following form and email, post or fax your claim form to us.
Where to send your formBy email: liability.claims@zurich.com.au
Fax: 1800 284 929
By post: Zurich Financial Services, Locked Bag 2138 NORTH SYDNEY NSW 2059
Alternatively, call our claims department on 132 687.
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Life Insurance (Death)
How to lodge a claim
We will endeavour to treat your claim with the sensitivity and efficiency it deserves. Please provide the following forms. If we require further information we will be in touch again soon.
- Certified death certificate
- Certified copy of will or probate (if there is no will then please provide certified copies of letters of administration)
- Original policy document (if not able to be located please advise us and we can provide alternative documentation for completion)
- Certified proof of age of the deceased
- Details for new policy owners (this is required upon the death of the policy owner so that we can transfer the policy to the new owner who is nominated to us).
The relevant party will also need to complete and return the claim form:
Where to send your forms
Please send your completed claim forms to:
Zurich Financial Services Australia
Claims Department
Locked Bag 994
North Sydney, NSW 2059Fax: 02 9995 3732
On receipt of your claim forms, a member of our Claims Team will be in touch within 24-48hrs (not including weekends) to discuss your claim and the next steps
Need more help?Call 131 551 or email life.claims@zurich.com.au
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Marine insurance claims
Please select one of the following:
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Personal accident
Claim forms
Where to send your formsPlease send all completed personal accident claim forms to the following:
By email: liability.claims@zurich.com.au
By post: Locked Bag 2138, North Sydney 2059
By fax: 02 9995 4093
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Terminal Illness
A number of Zurich’s life insurance policies include a Terminal Illness benefit in the event that you are diagnosed with a terminal illness and your life expectancy is less than 12 months. Please contact your financial adviser or call our claims team on 131 551 to clarify if you have this cover. To make a claim, please complete the following four claim forms:
Authority Form - Medicare
For the public to allow Medicare Australia to release personal Medicare claims information to a third party.Authority Form - Pharmaceutical Benefits Scheme
For the public to allow Medicare Australia to release personal PBS claims information to a third party.Please ensure the life insured provides the original policy document and certified proof of age.
Where to send your forms
Please send your completed forms to:
Zurich Financial Services Australia
Claims Department
Locked Bag 994
North Sydney, NSW 2059Fax: 02 9995 3732
On receipt of your claim forms, a member of our Claims Team will be in touch within 24-48hrs (not including weekends) to discuss your claim and the next steps
Need more help?
Call 131 551 or email life.claims@zurich.com.au
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Total and Permanent Disability
This cover provides a lump sum benefit if the life insured is totally and permanently disabled and unlikely to ever work again. If the life insured has been entirely disabled from working for at least the minimum period as stipulated in the policy (three or six consecutive months depending on the policy terms) and the life insured is unlikely to ever return to work, the following five forms will need to be completed and returned:
Authority Form - Medicare
For the public to allow Medicare Australia to release personal Medicare claims information to a third party.Please also provide the original policy document and certified proof of age of the life insured.
Where to send your forms
Please send your completed claim forms to:
Zurich Financial Services Australia
Claims Department
Locked Bag 994
North Sydney, NSW 2059Fax: 02 9995 3732
On receipt of your claim forms, a member of our Claims Team will be in touch within 24-48hrs (not including weekends) to discuss your claim and the next steps
Need more help?
Call 131 551 or email life.claims@zurich.com.au
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Trauma
Trauma cover provides a lump sum benefit where a policy-defined trauma event has been diagnosed or has occurred. Trauma claim forms and requirements are specific to the trauma event which has occurred. Please contact our claims team on 131 551 if you wish to claim under this cover.
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Workers Compensation
WA claims
Where to send your form
Please send all completed claim forms and correspondence to one of the following:
Email: wcclaims.wa@zurich.com.au
Fax: 08 9261 1390
Post: PO Box 442, West Perth WA 6872
Tasmania claimsWhere to send your form
Please send all completed claim forms and correspondence to one of the following:Email: wcclaims.act@zurich.com.au
Phone: 02 6247 3766
Fax: 1800 074 778
GPO Box 801 Canberra ACT 2601
ACT claimsWhere to send your form
Please email all completed claim forms and correspondence to the following state email address:
Email: wcclaims.act@zurich.com.au
Fax: 1800 074 778
Post: GPO Box 801 Canberra ACT 2601