We recognise that anyone may experience vulnerability at some point in their lives, due to common and unpredictable life events such as illness or the death of a loved one.
At Zurich, we are committed to recognising and supporting customers experiencing vulnerability.
What do we mean by Vulnerability?
A customer experiencing vulnerability is someone who, due to their personal circumstances, has unique needs and is especially susceptible to loss, harm or disadvantage, and therefore may need additional support.
We understand that vulnerability can be temporary or ongoing, and can affect anyone, at any time.
Customers may experience vulnerability due to a range of factors including (but not limited to):
- Mental or physical health conditions
- Financial distress/hardship
- Language and/or literacy barriers
- Remote locations and isolation
- Family or Domestic Violence
- Natural disasters and catastrophic events
We recognise the importance of understanding the needs of our Aboriginal and Torres Strait Islander communities and customers from different cultural backgrounds. We are committed to providing access to support services, where needed, and tailoring these services to meet your specific needs.
We also recognise that a customer may need extra support due to the event that led to their Insurance claim.
How we can help
Zurich will take steps to ensure that you are provided with the service you need and will work with you or your representative to identify how best to provide support.