Call 131 551 (Australia-wide), +61 2 9995 3777 (Overseas) Weekdays 8:30am - 7:00pm AEST (Friday 8:30am - 5:30pm) and we will arrange your LiveWell access.
At Zurich, we care about health. That’s why we’ve invested in LiveWell by Zurich, our own global health and wellbeing app. LiveWell is designed to help more people make health a habit, because healthy people and healthy communities will have a positive impact on our planet. Bringing together holistic health resources across physical, mental, social and financial health, LiveWell provides a trusted ecosystem for every health journey. Through relevant and engaging experiences, LiveWell makes the path to better health rewarding and sustainable.
LiveWell by Zurich is available to:
- any existing life insured on an eligible Zurich life insurance policy;
- anyone taking out a new eligible life insurance policy with Zurich through a financial adviser; or
customers who previously had access to first Zurich LiveWell app (From May 2019 to November 2022)
To be a LiveWell by Zurich member, you must:
be at least 18 years old;
provide your valid phone number and email address;
be insured under an eligible Zurich insurance policy;
meet any other eligibility criteria or conditions described as part of your application process; and
be an individual and not a company or trust.
not hold no more than one LiveWell by Zurich Membership at any one time.
consent to the LiveWell by Zurich terms and conditions on the app
No, there is no cost for you to download and use LiveWell.
Health made easy - Whether it’s goal setting, tracking sleep or meditating– LiveWell makes the path to better health accessible for all one step at a time
Simple rewards for everyone - It’s easy for anyone to earn Health Points and redeem rewards for healthy actions. You can then spend these as you choose with a variety of retailers.
One place, many resources – LiveWell brings together best practise health insights, content and resources across physical, mental, financial and social health in one trusted app
Personal to you – A meaningful experience driven by data insights and personal interests. This allows you to receive the content, programs and interventions that matter most in your health journey.
Zurich is committed to people, community and planet sustainability. We have invested in our own health and wellbeing app, LiveWell by Zurich to help provide health and wellness information and assistance for people who wish to change their health behaviours.
It is not intended to provide medical advice and LiveWell does not and should not replace the relationship between you and your healthcare professional.
At Zurich, we want you to be rewarded for living an active, healthy lifestyle. With LiveWell by Zurich, you earn points based on activity that contributes to your overall health and wellbeing.
You can earn Health Points by engaging in daily healthy activities like meeting daily step targets, tracking stress, meditating or reading a health article. It’s simple, the more positive activity you do, the more you earn and the more you can redeem! Read How to Earn Health Points to find out more.
Buying a reward is simple. Within the ‘rewards’ section, tap on the reward you’d like and then ‘Purchase’. Your health points balance will be reduced by the points of the reward and a voucher will be issued to Vouchers. Purchases cannot be undone.
‘Redeem’ is where you can find all your purchased rewards and their discount codes. Tap on any voucher to start the redemption process. Copy the discount code and click through to the vendor’s site. Paste the discount code into the field at checkout to redeem your discount.
Your data is secure and always encrypted. All data is stored in compliance with the General Data Protection Regulation (GDPR). For sensitive data, the Fast Healthcare Interoperability Resources (FHIR) standards are applied, which outline the safe handling of electronic health data. Only non-identifiable data is used to personalize your experience and for analytics.
For the provision of the app, third parties (like IT service providers) are involved, of course. However, with other third parties, your personal data is only shared when you explicitly provided consent and solely to improve your experience. You are always asked to provide your consent before any data is shared.
No. Your personal health data is housed securely within the LiveWell by Zurich platform and is not shared with entities of Zurich Group under any circumstances.
Zurich makes the LiveWell by Zurich application available to you under an arrangement with Zurich LiveWell Services and Solutions Ltd. Zurich Australia Limited is a company within the Zurich Financial Services Australia Group, which is a subsidiary of Zurich Insurance Group Ltd (ZIG).
The first step is to check the app store to ensure you are running the latest version of the LiveWell app, as updating your app can help to resolve minor technical issues you may be experiencing. If the issue you are experiencing continues, contact support by emailing support.livewell@zurich.com
The LiveWell support team will be in touch within 24 hours (business days only) to help resolve your issue.
Zurich Australia Limited ABN 92 000 010 195, AFSL 232510 (Zurich Australia Limited) makes the LiveWell by Zurich application available to you under an arrangement with Zurich LiveWell Services and Solutions Ltd. Zurich Australia Limited is a company within the Zurich Financial Services Australia Group, which is a subsidiary of Zurich Insurance Group Ltd (ZIG).
Zurich LiveWell Services and Solutions Ltd, a company incorporated in Switzerland and part of ZIG, is responsible for and operates the LiveWell by Zurich application.
The information is current as November 2022 but may be subject to change.