Media Releases21 October 2022

Zurich extends support to customers impacted by floods

SYDNEY, Australia – Zurich Financial Services Australia (Zurich) is extending hardship and emergency support to customers affected by recent flooding in Victoria, New South Wales and Tasmania.

Floodwaters continue to threaten many communities whilst others commence recovery in its aftermath. More than 10 emergency warnings remain in place across Victoria and New South Wales.

In addition to accelerated claims settling for property and motor, Zurich is offering emergency and interim payments to ensure its General Insurance customers receive immediate support. Zurich’s large supplier network is also ready to deploy assessors and builders once access to impacted areas is available.

Support is also available for Zurich Life and OnePath Life customers who have been impacted by flooding. This includes supporting those experiencing hardship either directly as a result of flooding, or due to volunteering or working with emergency response teams in flood impacted regions.

Suzi Leung, Chief Claims Officer, Life & Investments, Zurich Australia & New Zealand said: “The safety of the community is our priority. We urge anyone in flood-affected areas to follow the advice of local authorities and prioritise their safety.”

“As many continue to face the threat of flooding, others are now grappling with the aftermath. Zurich is here to ensure customers receive the immediate support they need as they begin to navigate the challenges ahead.”

If you are experiencing hardship, please either contact your financial adviser, Zurich on 131 551 or OnePath on 133 667 when it is safe to do so to discuss your options.

To lodge a property or motor claim, visit https://claimsonline.zurich.com.au/efnol/ or contact your broker to lodge it for you. Alternately, you can call Zurich on 132 687.

To lodge a life insurance claim, contact:

ENDS

For media enquiries contact:

Isabella Molinari
Media & External Relations Manager
+61 401 105 653
media@zurich.com.au

Zurich Financial Services Australia is a life insurance, commercial insurance and investments specialist that has been participating in the Australian market since 1920. Since its acquisition of OnePath Life from ANZ in 2019, the company provides life insurance to more than 1.5 million Australian customers under both the Zurich and OnePath Life brands.  Further information about Zurich Financial Services Australia is available at www.zurich.com.au  

Zurich Insurance Group (Zurich) is a leading multi-line insurer serving people and businesses in more than 200 countries and territories. Founded 150 years ago, Zurich is transforming insurance. In addition to providing insurance protection, Zurich is increasingly offering prevention services such as those that promote wellbeing and enhance climate resilience.

Reflecting its purpose to ‘create a brighter future together’, Zurich aspires to be one of the most responsible and impactful businesses in the world. It is targeting net-zero emissions by 2050 and has the highest-possible ESG rating from MSCI. In 2020, Zurich launched the Zurich Forest project to support reforestation and biodiversity restoration in Brazil.

The Group has about 60,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.