We want to assure our customers that we’re here to help you get the most out of your cover, just like we’ve always been, through floods, bushfires and now pandemics.
That’s just one of the benefits of staying with Zurich, to help provide financial security for you and your family when it's needed most.
While the current pandemic is something we couldn’t have foreseen a short while ago, rest assured your Life policy does not have a pandemic exclusion. For more information about what could be covered under different cover types, we’ve put together this quick guide.
You can find details of your insurance policy, including what you’re covered for and when your next renewal is coming up via My Zurich, our online portal.
We’ve put measures in place to make sure that we continue to support new claims, and offer extra help for customers currently receiving income protection benefits. A claim resulting from you contracting COVID-19 will be assessed in the same way as other injuries and illnesses. If you have any questions or need to make a claim, please contact us – we’re here to help.
It’s during times of uncertainty, that most people value their insurance cover even more, so if you are experiencing financial stress, we have several options that may help you out temporarily – most of which ensure you still maintain your cover. Some examples include removing extra-cost options you may have selected on your policy and lowering your cover amount. See here to help you understand what is included in your insurance premium, and what options you may have to help with affordability.
Everyone’s situation is different, so it’s best to speak with your adviser about what’s the best option for you. Alternatively, you can speak to customer support team.
It’s important to look after ourselves, so we’ve given you access to a great range of health and wellbeing resources in the My Wellbeing Hub to help you focus on your health and wellbeing and also to be rewarded, just for having cover with us.
These resources will be updated regularly and include factsheets, articles and recipes designed to help you take a holistic approach to looking after yourself.
Customers also have the opportunity to join Loving Life, giving you access to more than 4,500 lifestyle and entertainment offers. Loving Life gives you discounts on everyday local services like food shopping, dry cleaning, petrol and movie tickets. Find out more or register today.