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We were there for them, we'll be there for you.

We don't just cover, we care.

At Zurich, we're proud to say we care for our customers. This people-first approach means we treat everyone with compassion and empathy, especially in times of need.

Our team is dedicated to finding solutions as quickly and efficiently as possible, aiming to reduce the burden on our customers.

While we paid over $830 million in claims last year, we make the most impact when we treat customers with respect and kindness.

 

Our claims commitment

We're here to do more than provide cover. Our team are experts in offering empathy, understanding, and giving personalised care to all our customers. We’re committed to being there for our customers at every point of their health journey.


In 2023, Zurich paid over

$830 million

in life insurance claims to 7,456 customers.

To us, these are much more than numbers. Behind every claim is a person or family experiencing challenging times, and we’re proud to be there when needed. 

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Understanding our claims data

We process a variety of claims, which reflects our customers' diverse policies. Below is a breakdown of the types of coverage we provide, and the ways we protect our customers.

Total Claims Paid Death and Terminal Illness 14% Income Protection 67% Total and Permanent Disablement 13% Trauma and Health Events 6% 7,456 Total Claims Paid Total and Permanent Disablement 13% Trauma and Health Events 6% Death and Terminal Illness 14% Income Protection 67% 7,456
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Claims customers by age

Our claims feature a range of ages, with the majority between 36 to 65 years old. The breakdown below shows the distribution across different age groups.

age


Top causes of claims

Our claims cover a range of causes, mirroring the different challenges our customers face.

Male 0 20 40 60 80 100 38% Musculoskeletal‡ 18% Cancer 16% Mental Health Condition 10% Cardiovascular 18% Other* Female 27% Musculoskeletal‡ 23% Cancer 21% Mental Health Condition 6% Cardiovascular 23% Other* 0 20 40 60 80 100 ‡ Musculoskeletal includes: Accidents, Injuries and Fractures. * Other sickness include: Neurological, Respiratory, Infection, Eye or Ear, GTU, Endocrine. Male Female 0 20 40 60 80 100 ‡ Musculoskeletal includes: Accidents, Injuries and Fractures. * Other sickness includes: Neurological, Respiratory, Infection, Eye or Ear, GTU, Endocrine. 38% Musculoskeletal‡ 18% Cancer 16% Mental Health Condition 10% Cardiovascular 18% Other* 0 20 40 60 80 100 27% Musculoskeletal‡ 23% Cancer 21% Mental Health Condition 6% Cardiovascular 23% Other*

Your help has possibly stopped my family from being homeless on top of everything else. Please pat yourself on the back knowing that your small actions have been lifesaving for me.

Sharnie*
Customer

Caring beyond claims

At Zurich, we understand life's challenges can extend beyond financial concerns. That's why we take a holistic approach to cover, offering a range of programs and services to support the physical and mental wellbeing of our customers.

Empathy and support

Our dedicated teams focus on giving customers the care they need. We do this by listening with empathy and providing support and solutions as quickly as possible. 

Personalised Solutions

Every journey is unique and requires personalised care when it comes to claim time. That’s why we partner with the best specialists, professionals, and experts, giving our customers confidence during uncertain times.

Health & Wellness

No matter how life evolves, customers can count on our support that goes beyond cover. We have a range of health, wellness, and return-to-work support available here.

At Zurich, we don't just cover, we care.

Discover the difference today.

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Our customer’s claims stories

Hear about the care, support, and peace of mind our customers have received while making a claim.

We don’t just cover, we care.

Contact us today to learn more about our cover options and discover what makes Zurich different.

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 ❯ Contact our friendly team


The information on this site does not take into account the personal circumstances, financial situation or needs of any person. Always consider these factors, the appropriateness of the information and the applicable Product Disclosure Statement (PDS), Target Market Determination (TMD) and Financial Services Guide (FSG) available at zurich.com.au, before making any decisions.

Unless otherwise shown, figures are drawn from customer claims experience 2023. 

While testimonials have been modified for different formats they are derived from real customer feedback across Zurich and OnePath. 


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