Zurich partners to provide Pro Bono advice services

31 May 2023

Zurich Financial Services Australia (Zurich) today announced a partnership with the Pro Bono Financial Advice Network (PFAN), extending professional insurance assistance to those in particularly adverse or vulnerable situations.

Through the partnership, Zurich Assure – Zurich’s life insurance advice business – will work through PFAN, a trusted not-for-profit network of professionals, to help Australians living with, or responding to, a personal health crisis improve their financial wellbeing.

Those suffering from serious illness or disability will be able to access pro bono personal insurance advice and insurance claims assistance, support and guidance, including for example:

  • Evaluating claims eligibility;
  • Preparing, reviewing and lodging claims applications; and
  • Ongoing claims management.

Sandhya Maini, Head of Zurich Assure, said: “Recent research conducted by Zurich shows that in the event of an illness or injury impacting their primary income, almost 40 per cent of individuals would only have sufficient financial resources for up to two weeks. In addition, one in three people indicated they had no financial backup plan in these circumstances.”

“Seeking and obtaining the right advice at the right time can make a significant and positive difference. For this reason, and consistent with our values as an organisation, Zurich remains committed to helping those most in need,” Ms Maini said.

Nicola Beswick, PFAN Chair said: “Our mission is to help improve the financial wellbeing of Australian’s living with serious illness or disability, by providing pro bono financial advice, and to inspire others to do the same. Through our PFAN adviser network, we’re able to connect advisers with people who need financial advice assistance and are experiencing significant financial hardship because of a personal health crisis.

“Having the support from trusted brands like Zurich Assure enables us to service more clients and ultimately extend our services to others that need our assistance. We also hope to inspire the next generation of advisers and increase awareness of the value that we bring to others through our profession,” Ms Beswick said. 


Zurich Financial Services Australia is a life insurance, commercial insurance and investments specialist that has been participating in the Australian market since 1920. Since its acquisition of OnePath Life from ANZ in 2019, the company provides life insurance to more than 1.5 million Australian customers under both the Zurich and OnePath Life brands. Further information about Zurich Financial Services Australia is available at www.zurich.com.au.

Zurich Insurance Group (Zurich) is a leading multi-line insurer serving people and businesses in more than 200 countries and territories. Founded 150 years ago, Zurich is transforming insurance. In addition to providing insurance protection, Zurich is increasingly offering prevention services such as those that promote wellbeing and enhance climate resilience.

Reflecting its purpose to ‘create a brighter future together’, Zurich aspires to be one of the most responsible and impactful businesses in the world. It is targeting net-zero emissions by 2050 and has the highest-possible ESG rating from MSCI. In 2020, Zurich launched the Zurich Forest project to support reforestation and biodiversity restoration in Brazil.

The Group has about 60,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.