Claims

Information for our customers affected by severe weather events

With the flooding from Cyclone Niran in North Queensland and the ongoing flooding in parts of NSW,  as well as the impact of severe tropical cyclone Seroja in Western Australia, we are working hard to support our customers and respond as quickly as possible.

Please ensure you follow the advice of local authorities if you are affected by the flooding.

You can also access  SES information in each state at www.ses.qld.gov.auwww.ses.nsw.gov.au and https://www.emergency.wa.gov.au/ which includes a range of information on impacted areas, safety tips and the latest news on the unfolding flooding. Contact details for emergency services are also listed below.

 

Information for our customers affected by current weather events

We are here to help and settle claims as fast as possible.

Our claims teams are ready to take your calls and lodge claims when it is safe for you to do so. You can also contact your Insurance Broker to lodge a claim on your behalf.

Claims can be lodged directly with us at Zurich, as follows:

General Insurance claims can be lodged online at any time

via https://claimsonline.zurich.com.au/efnol/ or by phone on 132 687.

  • We have engaged with our network of suppliers and are ready to deploy assessors and builders once access to impacted areas is available.
  • We are also ready to issue emergency and interim payments and to quickly settle claims.

Life insurance claims can be lodged as follows:

Assistance for those impacted or involved

Support is available for Zurich Life and OnePath Life customers who are impacted or experiencing hardship. This includes those Zurich and OnePath life insurance customers who:

(a) have been directly impacted by the flooding in natural disaster zones:

or (b) are volunteering in natural disaster flood impacted regions or are with emergency response teams, to the detriment of their own financial wellbeing.

Please either contact your financial adviser or Zurich on 131 551 or OnePath on 133 667 when it is safe to do so to discuss your options.

Current warnings

Please remember to dial 000 in an emergency and always follow the advice and direction of emergency services.
For the latest information on the floods, please listen to local radio and monitor information from the below sources.

Queensland

New South Wales

Western Australia