Jacqui Lennon

As Chief Technology and Transformation Officer for Zurich Australia & New Zealand, Jacqui is responsible for delivering organisation-wide technological solutions and the continuous improvement of ‘ways of working’, which includes the use of enterprise agile. Jacqui was appointed to this role in March 2025 after being the Head of Retail Life Insurance for Zurich Australia since joining Zurich in 2021.

Prior to Zurich, Jacqui was Head of Product and Customer Experience at Allianz Retire+, a purpose-built retirement product life company, where she was responsible for the design of innovative products and client experience.

With 20 years’ experience in financial services, Jacqui has also previously held executive roles in product design and strategy at IRESS, as well as roles with Macquarie Group, including as a division director leading client experience in Personal Banking.

Jacqui holds a Master of Criminology, Bachelor of Laws and Bachelor of Economics from the University of Sydney. She also holds a Master of Business and Technology from the University of NSW. Jacqui attended the Stanford University Customer-Focused Innovation | School Bootcamp and is a Graduate of the Australian Institute of Company Directors.