About Us

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  • Contact us At Zurich

    Can't see who you need?

    Please call

    General Insurance: 132 687

    Life Insurance & Investments: 131 551

    Email client.service@zurich.com.au

  • General insurance

    Phone

     132 687 (Australia-wide)
     +61 2 9995 1111 (Overseas)

    Email

     gi.generalinquiries@zurich.com.au

    Operating Hours:

    Weekdays 8.30am - 5.30pm AEST

    Mailing Address

     Locked Bag 994
           North Sydney NSW 2059

    Contact a broker

    Contact your broker for any new business or existing policy queries

  • Life Insurance

    Phone

    131 551 (Australia-wide)
    +61 2 9995 3777 (Overseas)

    Email

     client.service@zurich.com.au

    Operating Hours

    Weekdays 8.30am - 7.00pm AEST (Friday 8.30am - 5.30pm)

    Mailing Address

     Locked Bag 994
           North Sydney NSW 2059

  • Investments and Superannuation

    Phone

     131 551 (Australia-wide)
     +61 2 9995 3777 (Overseas)

    Email

      client.service@zurich.com.au

    Operating Hours

    Weekdays 8.30am - 7.00pm AEST (Friday 8.30am - 5.30pm)

    Mailing Address

     Locked Bag 994
           North Sydney NSW 2059

  • Media enquiries

    For General Insurance media enquiries contact:

    Helen Black
    Head of Marketing, Communications & Customer

    02 9995 1368

    helen.black@zurich.com.au

    For Life & Investment media enquiries contact:

    Richard Dunkerley
    Head of Marketing & Communications

    02 9995 1127

     richard.dunkerley@zurich.com.au

    Advertising media enquiries contact:
     advertising.enquiries@zurich.com.au

  • Partner with Zurich Life Risk

    If you are you looking for a business partner that has global presence, local knowledge and has been providing valuable protection to members/ customers for more than three decades,

    ❯ Find out more 

    or contact:

    Julie McCormack
    Head of Strategy and Distribution,
    Direct Insurance

     02 9995 1235
     julie.mccormack@zurich.com.au
     

    Annette Bran
    National Partnerships Manager
    Direct Insurance

     02 9995 1936
     annette.bran@zurich.com.au

     

  • Complaints

    Zurich is committed to providing a high level of service, and we have arrangements in place for resolving any complaints our customers have.

    If you wish to make a complaint about any Zurich service, product or claim, simply contact the relevant Zurich division that administers your policy or investment. We will always endeavour to resolve the matter to your satisfaction.

    Life Insurance, Investments & Superannuation

     131 551 (Australia-wide)
     +61 2 9995 3777 (Overseas)

    8.30am-7pm AEST Mon -Thur
    8.30am-5.30pm AEST Friday

     client.service@zurich.com.au

    All other insurance products (except CTP - see below)

     132 687 (Australia-wide)
     +61 2 9995 1111 (Overseas)

    8.30am-5.30pm AEST Mon - Fri

     gi.generalinquiries@zurich.com.au

    General Insurance

    Zurich is a signatory to the General Insurance Code of Practice, which was developed by the Insurance Council of Australia.

    Information about our internal dispute resolution procedures are set out in the General Insurance factsheet below or in the Product Disclosure Statement for your financial product.

      

    CTP Complaints and Resolutions

    If you have a complaint about an insurance product we have issued or service you have received from us, you may contact your intermediary to initiate the complaint with us. If you are unable to contact your intermediary, or would like to speak to Zurich directly, you can contact our CTP Customer Service Team:

     1800 811 099 or +61 2 9995 2078

    We will resolve your complaint in accordance with our internal dispute resolution procedures which can be obtained by contacting us.

    If you are not satisfied with our responses, you can refer your dispute to the State Insurance Regulatory Authority (SIRA) on 1300 656 919 or visit the SIRA website.

    The State Insurance Regulatory Authority (SIRA) of NSW is a statutory corporation that regulates the compulsory third party (CTP) personal injury insurance scheme for motor vehicles registered in NSW.

Emergency Contacts

Travel Assist: +61 2 9995 2800

Heavy Motor Accident Assist: 1800 935 338

DigitalResolve: 1800 929 237