Zurich’s Code of Conduct sets out the way all employees are expected to do business. The Code of Conduct is also reflected in, and supported by, a broad range of policies and procedures. For more information about these, please click on the links below:
Zurich’s Code of Conduct articulates the key rules of conduct by which we abide to help ensure that we conduct our business activities in accordance with the highest ethical, legal and professional standard. We work to earn the trust of our stakeholders every day by behaving ethically and responsibly. Our Code applies to all employees of Zurich, its subsidiaries and affiliates worldwide.
Zurich is committed to ensuring effective and fair Complaints Handling that meets the expectations of Consumers, Customers, Complainants and other relevant stakeholders. Our Complaints Handling Policy establishes the principles, framework, and minimum standards that govern the receipt, handling, and resolution of Complaints within the Zurich Life & Investments Business of the group of Zurich companies operating within Australia (Zurich).
Zurich is committed to fair and responsible business practices which prohibit certain conflicts of interest and all forms of bribery and corruption.
Zurich employees are expected to avoid any business conduct that could have the appearance of improper influence and must therefore:
Employees must not give or receive gifts, entertainment or other advantages that:
Zurich is committed to the international fight against money laundering and the financing of terrorism and requires that all applicable economic and trade sanctions are observed.
All employees of Zurich are expected to act without a conflict of interest. Where potential, perceived, or actual conflicts of interest arise, Zurich expects disclosures and mitigating actions to be adequate and effective.
A conflict of interest arises when an employee’s own personal interest (financial, social, political or otherwise), activity or relationship influences (or has the potential to influence) the interests of Zurich and business decisions.
Our Conflicts of Interest Policy sets out the Australian regulatory requirements for managing conflicts of interest and specifically conflicts of duty (collectively referred to as (‘Conflicts’) that arise when:
a) there is a clash between a personal interest and duty to the company;
b) an individual has competing duties to another party (for example to a customer) or to another company (even if the company is another Zurich entity).
Zurich promotes ethical and professional standards of conduct and behavior amongst all its employees. In keeping with our professional standards, employees must place the interests of Zurich and its clients ahead of their own interests when performing their duties. This extends to Zurich employees who engage in Personal Investment Trading.
Improper conduct with respect to investment trading in Australia can result in significant corporate and personal penalties for individuals and organisations alike. It may result in criminal liability for deliberate misconduct, for breaches of a financial services law, or for criminal conduct. This Policy outlines standards and rules for employees who engage in Personal Investment Trading.
The Zurich Risk Policy contains the Group's risk management framework, identifies our principle risk types, and defines the Group's appetite for risks at the Group level. The details to implement the ZRP are contained in risk policy manuals, organized by risk type and owned by the functions and businesses responsible for the risk types.