Driver Work Conditions & Turnover

Conditions that lead to voluntary and involuntary replacement of drivers (turnover) creates exposure to possible losses from many areas. For the most part, newer employees spend more time concentrating on procedures to get the job accomplished and less time on proper defensive driving. Unfamiliar routes and vehicles also detract from the driving task.

There are many factors that lead to turnover but working conditions and wages are the main factors.

Negative Positive
Drivers have no input in matters that effect their daily job including route planning, vehicle specifications, load configuration and length of working day. Organisation has developed procedures to incorporate driver in the management process including daily planning.
Vehicles are not suited to the task – poor maintenance. Pay and benefits package are above regional/national averages to attract top performers.
Wages are below regional average or are production based. Maintenance program is proactive.
Driver does not feel comfortable with the job due to lack of training/mentoring. Work routine is attractive. Vehicles specifications are comfortable and adequate for the tasks.

  • There are no magic programs to improve this risk factor. Your organisation must be prepared to support the frontline driver with all the tools and programs necessary for them to perform at a high safety level. Use the simple “boardroom” test to determine if your driver programs are adequate to reduce turnover. If you would not feel comfortable asking a member of the board or top management to drive the vehicle, work the hours or except the pay - then you should not ask your driver to find it acceptable.