Management Expertise and Quality

Management expertise sets the tone for correct driver behaviours that reduce risk. Management must be accountable, have the expertise and resources, as well as a company structure of policies/procedures to establish a culture of safe operating expectations.

A robust quality assurance system tends to ensure continuity of these controls across all business units / operations.

Negative Positive
The Fleet Co-ordinator position is only part time or shared with another role and filled by a relatively inexperienced person provided with poor support resources (e.g. is spread too thin). A dedicated, experienced Fleet Risk Manager is appointed with appropriate support staff. These support positions are filled by people with good knowledge of day to day operations.
The Fleet Co-ordinator position merely manages assets and is not actively responsible for improving the motor vehicle loss performance. The Fleet Risk Manager is ‘actively’ responsible for improving the loss performance of the fleet and does not just liaise between the company and the insurer.
A quality assurance system is not established or has only part sub-systems established. ISO 9000 (or equivalent) QA system is established with regular internal / external audits and external certification.

  • Irrespective of the title, ensure that the person responsible for the motor fleet activities is experienced in various motor fleet controls and tools (and if necessary given the business size, supported by staff with good knowledge of day to day operations). This person should be made ‘actively’ responsible for improving the loss performance of the fleet and not just liaising between the company and the insurer.
  • Establish a rigorous quality assurance system across all operations of your business with regular internal / external audits and external certification.