We have a team dedicated to fast-tracking property claims where the item has already been repaired or replaced by the customer, or we have received reasonable replacement or repair quotes. Our target is for claims to be settled within 24-48 hours of receiving all required information, including:
For event-specific requirements, refer to the table below.
Simply lodge the claim online or via email at property.claims@zurich.com.au with supporting documentation attached. Once settlement is complete, we will process the payment directly into your customer’s bank account.
The following information will help us to process your claim as quickly as possible. This is a guide only; in some situations more information will be required depending on the claim.
Insured event |
Description and date of loss |
EFT Details |
Invoice/quote |
Damage Report |
Proof of Ownership |
Police Report |
General Property - damage |
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General Property - theft |
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Minor stormwater damage |
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Fusion |
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Business interruption |
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Glass |
A common sense approach will be taken as each claim is always considered on an individual basis. If the insured has the relevant documents available for every item, this will help us to validate the claim more quickly.
Proof of loss documentation include (but are not limited to):-
- Original purchase invoices
- Original purchase receipts
- Instruction manuals of damaged item
- Warranties
- Photo/s of the damaged items
- Original Packaging
- Pre- loss valuations
- Repair or maintenance reports
- Bank Statements/Credit card receipts
- Asset schedules
Our customers can contact O'Briens Glass on 13 16 16, they will lodge a claim directly with us and assist with glass repairs.
The process is easy and hassle free. O'Briens will arrange everything, including emergency board ups and required make safe glass repairs. O'Briens also take care of the approval process and will collect an excess directly from the client.
Zurich prefers to process payments via electronic funds transfer. This enables us to provide a quick and hassle-free payment to our customers.
To facilitate this, the following information is required:-
- Bank name:
- Account holder name:
- BSB:
- Account number:
It is beneficial to provide this information at lodgement time so we can quickly process settlement once your claim has been accepted.