Priority Settlement Service

Faster claims processing

We have a team dedicated to fast-tracking property claims where the item has already been repaired or replaced by the customer, or we have received reasonable replacement or repair quotes. Our target is for claims to be settled within 24-48 hours of receiving all required information, including:

An online claim form or loss description, date and GST details via email

EFT details of the customer

Replacement/repair invoice or quotation

A repair or damage report

Original purchase invoice

For event-specific requirements, refer to the table below.

How to claim

Simply lodge the claim online or via email at property.claims@zurich.com.au with supporting documentation attached. Once settlement is complete, we will process the payment directly into your customer’s bank account.

Supporting documentation required

The following information will help us to process your claim as quickly as possible. This is a guide only; in some situations more information will be required depending on the claim.

Insured event

Description and date of loss

EFT Details

Invoice/quote

Damage Report

Proof of Ownership

Police Report

General Property - damage

General Property - theft

Minor stormwater damage

(building)

(contents and stock)

Fusion

Business interruption

Glass

How quickly will a settlement payment be processed?

On receipt of all required information, our claims payment will be processed within 48 hours.

Do I need to fill out an online claim form?

This is our preferred method of receiving new property claims.

Whilst we also offer lodgement via email and phone channels, using the online claim form is a great way to get the most relevant information to our Claims Team.

Are two quotes required to progress the claim?

Not necessarily. It is always best to contact us if you are unsure but generally, only one quote is required should the claim be low value and non-complex.

Do you require an original receipt for every item being claimed?

A common sense approach will be taken as each claim is always considered on an individual basis. If the insured has the relevant documents available for every item, this will help us to validate the claim more quickly.

Proof of loss documentation include (but are not limited to):-

- Original purchase invoices

- Original purchase receipts

- Instruction manuals of damaged item

- Warranties

- Photo/s of the damaged items

- Original Packaging

- Pre- loss valuations

- Repair or maintenance reports

- Bank Statements/Credit card receipts

- Asset schedules

I have glass damage, what do I do?

Our customers can contact O'Briens Glass on 13 16 16, they will lodge a claim directly with us and assist with glass repairs.

The process is easy and hassle free. O'Briens will arrange everything, including emergency board ups and required make safe glass repairs. O'Briens also take care of the approval process and will collect an excess directly from the client.

What are my settlement payment options?

Zurich prefers to process payments via electronic funds transfer. This enables us to provide a quick and hassle-free payment to our customers.

To facilitate this, the following information is required:-

- Bank name:

- Account holder name:

- BSB:

- Account number:

It is beneficial to provide this information at lodgement time so we can quickly process settlement once your claim has been accepted.

Can I call someone to ask questions about the process or to check on the current status of my claim?

Yes. Simply call 1800 611 372 to speak to our friendly Property Claims team who will be able to assist.

Priority Claims Services

Zurich’s Priority Settlement service ensures small property claims are settled faster and more efficiently so customers can get on with running their business.