Claims

Marine and transit claims

Cargo insurance claims

Claim forms

These claims forms are writeable PDFs. Download the relevant claim form and complete your details. You can 'save as' a copy or print it out and attach your signature prior to submitting your claim.

Please send your completed claim forms to your broker or directly to us.

Email:  marine.claims@zurich.com.au
Post: Zurich FInancial Services, PO Box 44, Melbourne VIC 3001

 

You should always inspect your cargo on arrival.

If a loss or damage is discovered upon inspection, you should:

  1. Take all reasonable steps to minimise any further loss or damage and not dispose of any damaged goods without first giving us the opportunity to inspect it.
  2. Immediately notify your insurance broker.
  3. Note the loss or damage on the delivery docket when signing for receipt of the goods from the transport company and/or lodge a written claim against the carrier using your letterhead within three days of the goods being delivered. Here is an example that can be copied onto your letterhead with the relevant details inserted.
  4. Complete the appropriate claim form.
  5. The following documents will need to be provided together with the claim form. We do not require the originals unless specifically requested.
  6. Send completed claim form and relevant documents to your broker or directly to us.

 

Australian Transits Import and Export Transits
 
Local carriers consignment note with terms and conditions on reverse Good copy/ original Bill of lading/air way bill with terms and conditions on reverse Good copy/ original
Invoice for the purchase or sale (as applicable) of the goods Copy Invoice for the purchase or sale (as applicable) of the goods Copy
Documentation relating to out turn/receipt of goods Copy Documentation relating to out turn/receipt of goods Copy
Quote for repairs/replacement Copy Quote for repairs/replacement Copy
Your written claim against the carrier Copy Freight invoice Copy
Carrier’s reply (if and when received) Copy Customs entry documentation Copy
Any non-delivery, or short receipt, credit notes Copy Insurance certificate Original
Temperature records (if applicable) Copy Your claim against the carrier Copy
    Carrier’s reply (if and when received) Copy
    Any non-delivery, or short receipt, credit notes Copy
    Temperature records (if applicable) Copy

 

Depending on the size or type of loss, we may appoint a surveyor to inspect the goods and gather information. In the event that we do appoint a surveyor, the documents requested above should be made available to them as this will assist in the handling of your claim.

If your loss occurred outside of Australia, you should notify our appointed overseas claims agent. This information can also be found on your insurance certificate.

Marine Hull claims

Claim form

This claims form is a writeable PDF. Download the claim form and complete your details. You can 'save as' a copy or print it out and attach your signature prior to submitting your claim.

Please send your completed claim forms to your broker or directly to us.

Email:  marine.claims@zurich.com.au
Post: Zurich FInancial Services, PO Box 44, Melbourne VIC 3001

 

In the event of an incident with your commercial craft, you should:

1. Take all reasonable steps to minimise any further loss or damage

2. Immediately notify your Insurance Broker. Please ensure you note the details of the incident including:

  • Dates and times
  • Names and contact details of any witnesses
  • A diagram of the scene.

 

In the event of a collision or grounding, it will assist with understanding the situation/circumstances of the accident.

3. Complete the claim form below.

Please note: if there is no damage to your vessel but there is loss, damage, injury or expense to a third party, please refer to the marine liability claims section.

 

4. The following documents will need to be provided together with the claim form. We do not require the originals unless specifically requested.

  • Photographs of the damage
  • Quotation/invoices for repair/replacement
  • Masters/chief engineers/accident/incident report/notice or protest (if applicable)
  • Copy of any relevant deck/engine log books
  • Letter of demand to/from any third party involved in the incident (if applicable)
  • Classification society reports relevant to the damage/repairs (if applicable)
  • Copy of the vessel’s Class Maintained Certificate (if applicable)
  • Confirmation of compliance with any policy warranties.

5. Inform your local maritime authority for incidents on the water and the police for any loss involving theft and vandalism.

6. Send completed claim form and relevant documents to your broker or directly to us.

You should not, without our prior written consent, incur any expense in making good any loss or damage (other than to minimise any further loss).

Depending on the size or type of loss we may appoint a surveyor to inspect the goods and gather information. In the event that we do appoint a surveyor, the documentation requested above should be made available to them as this will assist in the handling of your claim.

Marine Liability claims

Claim forms

These claims forms are writeable PDFs. Download the relevant claim form and complete your details online. You can 'save as' a copy or print it out and attach your signature prior to submitting your claim.

Please send your completed claim forms to your broker or directly to us.

Email:  marine.claims@zurich.com.au
Post: Zurich FInancial Services, PO Box 44, Melbourne VIC 3001
 

 

If you are insured by a Zurich legal liability wording, or under a third party liability section of a Zurich policy wording and an incident occurs, you should:

1. Immediately notify your insurance broker.

2. Forward any written complaint from the third party holding you liable for any loss, damage, injury or expense detailing the nature and circumstances of the incident.

3. Note the details of the incident including:

  • Dates and times
  • Names and contacts details of any witnesses
  • A diagram of the scene
  • Photographs of the scene, if possible
  • Copy of any accident/incident report/statutory notice.

4. Complete the appropriate claim form.

5. Send the third party complaint and supporting material to your broker or directly to us.

In order to assess your claim we need to be given every reasonable opportunity to investigate the incident and establish the facts and cause. This may involve us appointing a surveyor/investigator who will assist with establishing the circumstances of the loss. Your co-operation with them is appreciated as this will assist in the handling of your claim.

Note: It is important that you do not admit liability without our written consent or take any action that could be considered an admission of liability, as this may prejudice your claim.

 

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