January 16, 2020

January 16, 2020 | Broker News

Manage your customers risks in 60 seconds

For small business owners, it’s sometimes easy for risk management to get pushed to the bottom of the ‘to do’ pile.


We all know it’s important, and it is something that we all should think about, but business owners have  so much else to do it’s hard to find the time to do anything beyond complying with regulations and applying common sense.

As a topic, it can also seem a bit intimidating – even if you had the time, where would you start?

One option would be for brokers to use the Zurich Risk Advisor mobile app, which puts risk management in your hands, and offer a simple solution to your clients. Zurich Risk Advisor enables users to break their customers risks down into bitesize chunks, and deal with the issues that are most important to their business without having to set aside a day to do it.

Risk management generally comes to mind as a result of something happening in their business or someone else’s. For instance, they may have contractors coming in to work on their premises, or they may have read a news article on a local fire.

Zurich Risk Advisor can be used to support and help your analysis of their risks in these different situations. Covering many broad themes (including fire risks and cyber-attacks), the tool provides you with a range of risk snapshot analyses on specific issues that could affect their business. For example, if you wanted to help them understand how well prepared their business is for contractors starting work, by selecting the ‘Contractor controls’ snapshot, and answering five simple ‘yes/no’ questions, you’ll have an answer in 60 seconds or less.

The five straightforward, jargon-free questions in a risk snapshot are designed to ensure that you remain focused on the important areas of the risk, and will instantly tell you what they’re doing well, and where you could help them improve.

If you discover an area that needs attention, Zurich Risk Advisor can also help you with this. It will give you targeted, relevant and practical risk improvement ideas along with advice on how best to implement them in their business. Using the previous example, Zurich Risk Advisor would prompt you to check their contractors’ qualifications, and then explain the best way for you to gather this information.

This allows you to get to grips with the risks in your customers business in quick, easily manageable pieces – identify a potential issue, quickly assess it, and then see what actions need to be taken. And there’s no need to worry about losing track of your progress. Zurich Risk Advisor allows you to record all of your improvement actions as ‘Not relevant’, ‘In progress’ or ‘Completed’, and can generate reports on what remains outstanding and what they’ve done so far. You can then share these reports with your customers, and if necessary, assign responsibility to individuals for implementing specific ideas – or with external parties like insurers or prospective customers as evidence of the improvements they’ve made.

If you’d like to explore a risk in your customers businesses further, Zurich Risk Advisor gives you access to downloadable PDFs on over 100 risk topics, which are full of practical information and insights.

And if you’d prefer to take a more holistic approach to their fire, employee safety and/or cyber risks, you can also use Zurich Risk Advisor to carry out comprehensive self-risk assessments. These use a longer list of multiple-choice questions to give you a complete picture of their risks, graded from ‘Excellent’ to ‘Poor’. By doing this for your customers, you can provide a valuable service, and become their trusted risk advisor.

Better control of your customers business risks is just a few minutes away – simply download Zurich Risk Advisor from your phone’s app store and get started.

Stay tuned for Anthony Hatherell – Lead Scientist at Zurich Insurance plc. next blog where he looks at even more features of the app and how they can benefit your business.