Motor claims

How to lodge a claim

Priority Repair Service

Call 1800 611 372 or lodge a claim online.

Find out more.

Damaged glass claim

Call O'Brien Glass directly on 1800 000 388. Simply have your policy number ready and they will do the rest.

Heavy Motor claim

Heavy Motor Accident Assist: for vehicles 5 tonnes and above call 1800 935 338

All other motor claims

There are a number of ways you can lodge a claim with us:

Forms for postal or fax lodgements

You will need to choose the appropriate form from below, complete it and send it to us:

To enable Zurich to make a payment to your bank account please complete and return the following form: 

How to send us your details

Choose from the following delivery methods:


Post: Zurich Financial Services, Locked Bag 2138, North Sydney NSW  2059

Fax: 1800 823 070

CTP Claims

Zurich ceased offering CTP Green Slips in NSW on 1 March 2016, however all existing Zurich CTP policies remain valid and in force until their expiry dates. Get information on Zurich’s CTP transfer to Gordian

General Insurance

❯ Z Track

❯ Log into Z Track

Our Claims Promise:

Zurich Claims at a glance: