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Target Market Determinations

The central concept underpinning DDO is that of the target market.

Product issuers are obliged to:

  • identify a target market of consumers, and design products suitable for that target market, and
  • monitor consumer outcomes and review products to ensure that consumers are receiving products that are likely to align to their likely objectives, financial situation and needs.

Issuers and distributors must take ‘reasonable steps’ to ensure those products reach consumers in that target market. The below Target Market Determinations (TMDs) will describe the typical objectives, financial situation and needs of consumers in the target market, describe the product features, and explain why those features will meet consumers’ needs.

What information does Zurich require around significant dealings, complaints, and other distribution events?

If you are required to report complaints and significant dealings as per the reporting obligations outlined in the TMDs you can do so using the below link:

For any enquiries or questions regarding this link please contact Iress Software Support on 1300 130 069 or ddo@iress.com. Iress service desk hours are 7am – 7pm (Sydney time) Monday to Friday, excluding national bank holidays.