Information for our customers affected by QLD & NSW floods

With ongoing severe rain and flooding in parts of Queensland & NSW, we are working hard to support our customers and respond as quickly as possible.

Please ensure you follow the advice of local authorities if you are affected by the flooding – see emergency contact details further below. 

Information for our customers affected by current weather events

We are here to help and settle claims as fast as possible.

Property and Motor Claims

The fastest way to get your property or motor claim processed is to lodge your claim online via https://claimsonline.zurich.com.au/efnol/ – something that can be done 24/7.  You can also contact your broker to lodge it for you. Alternately, you can call us on 132 687.

  • We have engaged with our network of suppliers and are ready to deploy assessors and builders once access to impacted areas is available.
  • We are also ready to issue emergency and interim payments and to quickly settle claims.

Life insurance claims

You can lodge your Life Insurance claim as follows:

Assistance for those impacted or involved

Support is available for Zurich Life and OnePath Life customers who are impacted or experiencing hardship. This includes those Zurich and OnePath life insurance customers who (a) have been directly impacted by the flooding in natural disaster zones or (b) are volunteering in natural disaster flood impacted regions or are with emergency response teams, to the detriment of their own financial wellbeing.

Please either contact your financial adviser or Zurich on 131 551 or OnePath on 133 667 when it is safe to do so to discuss your options.

Looking after your health during a flood

We care about your health. If you or someone you know has been impacted by the recent flooding events, here are some ways to look after your health and stay safe. 

Emergency Services and current warnings

Please remember to dial 000 in an emergency and always follow the advice and direction of emergency services.

For the latest information on the floods, please listen to local radio and monitor information from the below sources.

Queensland
New South Wales
Log into My Zurich Make a claim Contact us The Adviser Portal Zurich Investments Portal (Managed Investments MUFG Investor Centre) For Advisers For Brokers For Superannuation Partners