There is nothing you need to do to prepare for the introduction of MFA. You just need to make sure you have your mobile phone with you each time you log into the customer portal.
When you first log in to the customer portal after we introduce MFA to the login process, we will ask you to provide your mobile number.
This will happen whether:
- You don’t currently have a mobile number captured in our records; or
- You have a mobile number on record but it’s different to the number you provide for MFA authentication; or
- You provide the same mobile number as what we currently have on record.
It’s important to know that the mobile number you provide will update the mobile number we have on our records for you.