Zurich Australia appoints Head of Claims Excellence
Zurich Financial Services Australia (Zurich) today announced the appointment of Morris Garsin to the position of Head of Claims Excellence for Australia & New Zealand.
Mr Garsin joins from Suncorp where he is currently Head of Home Claims, specialising in complex natural hazards and vulnerable customers. He has more than 20 years’ experience in financial services, including across life and general insurance.
As Zurich’s Head of Claims Excellence, Mr Garsin will be responsible for driving Zurich’s claims strategy and transformation, including the continued investment and implementation of technology to improve customer claims engagement and outcomes.
Matt Paterson, Chief Claims Officer, Zurich said: “I am delighted to welcome Morris to the claims team and look forward to the valuable insights and leadership he will bring.”
“Claims is our moment to deliver on the promise we make to our customers. As Head of Claims Excellence, Morris will be responsible for ensuring we uphold and continually improve Zurich’s customer-centric claims approach, which centres on care and empathy.”
“Morris will also play a pivotal role in accelerating our investment in claims technology, including utilising, where appropriate, Artificial Intelligence (AI), which we are already seeing provide significant benefits across claims management timeframes, vulnerable customer identification and data processing,” Mr Paterson said.
Mr Garsin will be based in Sydney and will commence in the role in August 2025.
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For media enquiries contact:
Isabella Molinari
Media and External Relations Manager
+61 401 105 653
media@zurich.com.au
Zurich Financial Services Australia is a life insurance, commercial insurance and investments specialist that has been participating in the Australian market since 1920. Since its acquisition of OnePath Life from ANZ in 2019, the company provides life insurance to more than 1.5 million Australian customers under both the Zurich and OnePath Life brands. Further information about Zurich Financial Services Australia is available at www.zurich.com.au.
Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 75 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.
Reflecting its purpose to ‘create a brighter future together,’ Zurich offers protection services that go beyond traditional insurance, to support its customers in building resilience. Since 2020, the Zurich Forest project supports reforestation and biodiversity restoration in Brazil’s Atlantic Forest.
The Group has more than 63,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.