Zurich Australia extends support to customers impacted by NSW floods
Zurich Financial Services Australia (Zurich) is extending hardship and emergency support to customers impacted by flooding in the Mid North Coast and Hunter regions of New South Wales.
The Insurance Council of Australia (ICA) declared the event an Insurance Catastrophe on 27 May 2025 due to the local severity of the event and expected ongoing recovery effort challenges.
In addition to accelerated claims settling for property and motor, Zurich is offering emergency and interim payments where applicable to ensure its general insurance customers receive immediate support.
Zurich’s large supplier network is also ready to deploy assessors and builders once access to impacted areas is available.
Zurich Life and OnePath Life customers who have suffered a serious illness or accident that is covered by a life insurance policy can lodge a claim by contacting Zurich. Hardship support and financial assistance is also available to life insurance customers who have been directly impacted by the event or are volunteering or working with emergency response teams in impacted regions to the detriment of their own financial wellbeing.
More information about lodging a life, property or motor claim (including Tesla customers) can be found on Zurich’s website: Information for our customers affected by severe weather - Zurich Australia
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For media enquiries contact:
Isabella Molinari
Media and External Relations Manager
+61 401 105 653
media@zurich.com.au
Zurich Financial Services Australia is a life insurance, commercial insurance and investments specialist that has been participating in the Australian market since 1920. Since its acquisition of OnePath Life from ANZ in 2019, the company provides life insurance to more than 1.5 million Australian customers under both the Zurich and OnePath Life brands. Further information about Zurich Financial Services Australia is available at www.zurich.com.au.
Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 75 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.
Reflecting its purpose to ‘create a brighter future together,’ Zurich offers protection services that go beyond traditional insurance, to support its customers in building resilience. Since 2020, the Zurich Forest project supports reforestation and biodiversity restoration in Brazil’s Atlantic Forest.
The Group has more than 63,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.