Zurich Australia extends support to customers impacted by Cyclone Alfred
Zurich Financial Services Australia (Zurich) is extending hardship and emergency support to customers impacted by Ex-Tropical Cyclone Alfred and subsequent storms in southeast Queensland and northern New South Wales.
The Insurance Council of Australia (ICA) has declared the event an Insurance Catastrophe with heavy rain and flooding continuing to threaten communities and major power outages remaining.
In addition to accelerated claims settling for property and motor, Zurich can offer emergency and interim payments to ensure its general insurance customers receive immediate support. Zurich’s large supplier network is also ready to deploy assessors and builders once access to impacted areas is available.
Zurich Life and OnePath Life customers who have suffered a serious illness or accident that is covered by a life insurance policy can lodge a claim by contacting Zurich. Hardship support and financial assistance is also available to life insurance customers who have been directly impacted by the event or are volunteering or working with emergency response teams in impacted regions to the detriment of their own financial wellbeing.
Matt Paterson, Chief Claims Officer, Zurich said: “Our priority is ensuring the safety of the community and our customers.”
“As many continue to face the threat of flooding and others are now grappling with the aftermath, Zurich is here to ensure customers receive the immediate support they need,” Mr Paterson said.
More information about lodging a life, property or motor claim (including Tesla customers) can be found on Zurich’s website: https://www.zurich.com.au/notices/information-for-our-customers-affected-by-tropical-cyclone-alfred
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For media enquiries contact:
Isabella Molinari
Senior Manager, Media and External Relations
0401 105 653
media@zurich.com.au
Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 82 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns. Reflecting its purpose to ‘create a brighter future together,’ Zurich offers protection services that go beyond traditional insurance, to support its customers in building resilience. Since 2020, the Zurich Forest project supports reforestation and biodiversity restoration in Brazil’s Atlantic Forest. The Group has more than 65,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN) is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.