Zurich extends support to customers impacted by Auckland floods
Following recent severe weather and flooding in Auckland, Zurich will extend hardship and emergency support to its insurance customers.
Floodwaters and landslides continue to threaten communities in New Zealand’s North Island, with some regions now evacuated as a state of emergency is declared for Auckland.
In addition to accelerated claims settling, Zurich is offering emergency and interim payments to ensure its General Insurance customers receive immediate support.
Zurich’s large supplier network is also ready to deploy assessors and builders once access to impacted areas is available.
Tim Scott-Young, Chief Claims Officer, General Insurance, Zurich Australia & New Zealand said: “The safety of the community is our top priority. We urge anyone in flood-affected areas to follow the advice of local authorities and prioritise their safety.”
“Zurich is here to ensure customers receive the immediate support they need as they navigate this challenging time.”
To support impacted communities, Zurich will also be matching donations to community organisations including Auckland City Mission and the Kindness Collective.
If you are experiencing hardship, please either contact your broker, or Zurich on +64 9 928 8000 when it is safe to do so to discuss your options.
To lodge a property claim, email property.claims@zurich.co.nz or call +64 9 928 8000. To lodge a motor claim, email auto.claims@zurich.co.nz or call +64 9 928 8000.
For media enquiries contact:
Isabella Molinari
Media & External Relations Manager
+61 401 105 653
media@zurich.com.au
Zurich Financial Services Australia is a life insurance, commercial insurance and investments specialist that has been participating in the Australian market since 1920. Since its acquisition of OnePath Life from ANZ in 2019, the company provides life insurance to more than 1.5 million Australian customers under both the Zurich and OnePath Life brands. Further information about Zurich Financial Services Australia is available at www.zurich.com.au
Zurich Insurance Group (Zurich) is a leading multi-line insurer serving people and businesses in more than 200 countries and territories. Founded 150 years ago, Zurich is transforming insurance. In addition to providing insurance protection, Zurich is increasingly offering prevention services such as those that promote wellbeing and enhance climate resilience.
Reflecting its purpose to ‘create a brighter future together’, Zurich aspires to be one of the most responsible and impactful businesses in the world. It is targeting net-zero emissions by 2050 and has the highest-possible ESG rating from MSCI. In 2020, Zurich launched the Zurich Forest project to support reforestation and biodiversity restoration in Brazil.
The Group has about 60,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.