Zurich Australia announces leadership appointment to Life & Investments Operations team


22 February 2022: Zurich Life & Investments is pleased to announce the appointment of Suzi Leung to the role of Chief Claims Officer, commencing on 28 February. Suzi will be reporting to Hilary Bates, Chief Operating Officer of Zurich Life & Investments.

On the appointment, Hilary Bates, Chief Operating Officer, said: “We are delighted to welcome Suzi to the Life & Investments Operations team. Suzi is an experienced executive and will bring with her a continued focus on empowering her team to deliver exceptional experiences to our customers, and a deep understanding of the Zurich business having been with the Group for more than a decade.”

As the newly appointed Chief Claims Officer, Suzi will be focused on maintaining Zurich’s best in market claims approach and delivering on the claim’s transformation journey.

Ms. Leung adds: “I look forward to continuing my journey at Zurich and will maintain our best in market claims philosophy by approaching each claim with care and empathy. This is especially important as we migrate our OnePath retails claims onto Claims Vantage.”

Suzi was appointed Chief Operations Officer of Zurich General Insurance in January 2021 after 10 years in several Claims and Operational roles within Zurich Australia, Switzerland and North America, where her roles and responsibilities have ranged from personal injury claims and business transformation, to oversight of Zurich’s real estate assets in Australia and New Zealand.

Prior to her appointment as Chief Operations Officer she was Head of Operational Services and Delegated Claims for two years.

Suzi will also continue in her current position as Chief Operating Officer, General Insurance until mid-March.


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Zurich Financial Services Australia is a life insurance, commercial insurance and investments specialist that has been participating in the Australian market since 1920. Since its acquisition of OnePath Life from ANZ in 2019, the company provides life insurance to more than 1.5 million Australian customers under both the Zurich and OnePath Life brands. Our customers may access insurances recommended by a financial adviser (retail), through their superannuation (Group), and via direct-to-consumer channels.

Zurich Insurance Group (Zurich) is a leading multi-line insurer that serves its customers in global and local markets. With about 56,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. The Group is headquartered in Zurich, Switzerland, where it was founded in 1872. The holding company, Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information about Zurich is available at www.zurich.com.