Zurich Australia announces leadership appointment to Life & Investments Operations team
22 February 2022: Zurich Life & Investments is pleased to announce the appointment of Suzi Leung to the role of Chief Claims Officer, commencing on 28 February. Suzi will be reporting to Hilary Bates, Chief Operating Officer of Zurich Life & Investments.
On the appointment, Hilary Bates, Chief Operating Officer, said: “We are delighted to welcome Suzi to the Life & Investments Operations team. Suzi is an experienced executive and will bring with her a continued focus on empowering her team to deliver exceptional experiences to our customers, and a deep understanding of the Zurich business having been with the Group for more than a decade.”
As the newly appointed Chief Claims Officer, Suzi will be focused on maintaining Zurich’s best in market claims approach and delivering on the claim’s transformation journey.
Ms. Leung adds: “I look forward to continuing my journey at Zurich and will maintain our best in market claims philosophy by approaching each claim with care and empathy. This is especially important as we migrate our OnePath retails claims onto Claims Vantage.”
Suzi was appointed Chief Operations Officer of Zurich General Insurance in January 2021 after 10 years in several Claims and Operational roles within Zurich Australia, Switzerland and North America, where her roles and responsibilities have ranged from personal injury claims and business transformation, to oversight of Zurich’s real estate assets in Australia and New Zealand.
Prior to her appointment as Chief Operations Officer she was Head of Operational Services and Delegated Claims for two years.
Suzi will also continue in her current position as Chief Operating Officer, General Insurance until mid-March.
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For further information contact:
Media Relations
Ophelia Phu, BlueChip Communication
ophelia@bluechipcommunication.com.au
Zurich Financial Services Australia is a life insurance, commercial insurance and investments specialist that has been participating in the Australian market since 1920. Since its acquisition of OnePath Life from ANZ in 2019, the organisation provides life insurance to more than 1.5 million Australian customers under both the Zurich and OnePath Life brands. Further information about Zurich Financial Services Australia is available at www.zurich.com.au.
Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 82 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns. Reflecting its purpose to ‘create a brighter future together,’ Zurich offers protection services that go beyond traditional insurance, to support its customers in building resilience. Since 2020, the Zurich Forest project supports reforestation and biodiversity restoration in Brazil’s Atlantic Forest. The Group has more than 65,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN) is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.