A quick summary for those in a hurry
When choosing life insurance, trust is everything. Facts are, Zurich has earned that trust by protecting people for over 150 years globally and 100 years in Australia. We understand every customer is unique. It’s why we offer flexible coverage options ranging from Life and Trauma to Income Protection. You can access our policies direct with Zurich or through a financial adviser. Crucially, we’re proud to pay claims. In 2025, we paid 9 out of 10 claims, with over $1.3 billion paid to our customers.2 Plus, if you’re looking for compassionate customer service, Zurich could be the perfect partner.
Trust. It’s one of the most important factors when choosing a life insurance company. You need to be 100% confident the company you choose will be there for you when you need them. To provide the financial security you need to protect your lifestyle and the lifestyle of your family.
Trouble is, we’re in an increasingly AI world. Where it’s more and more difficult to believe what you see and read. But you can still trust facts. Public. Authentic. Verified. Here are 6 undisputed facts about Zurich.
Fact 1: Zurich has global strength
Zurich started in 1872. That’s over 150 years of experience Zurich brings to every transaction, every policy and every claim. Today, Zurich is still headquartered in the city that we’re named after, and we operate in over 200 countries and territories. Why is that important? Because it gives you confidence. Zurich has navigated everything from global pandemics to local disasters. Our expertise means we will be here if you need us.
Fact 2: Zurich has deep Australian roots
Zurich has been participating in the Australian market since 1920. So, for over 100 years we’ve been protecting Australians in every state. Helping families, friends and neighbours recover from dramatic local events. Floods. Bushfires. Even earthquakes. Tragedies of every kind. When Australians have needed us, Zurich doesn’t just cover, we care.
Fact 3: Each Zurich policy is unique
No two Zurich policies are identical. Every customer is looking for something different. Their income, their lifestyle, their family situation, even just their address – they’re all unique. To help simplify things, Zurich’s life insurance policies offer five main types of cover between them:
- Life Insurance (also known as Death Cover)
- Total & Permanent Disability Insurance (or TPD)
- Trauma Insurance (for specific medical conditions)
- Child Cover Insurance
- Income Protection Insurance
Zurich life insurance is a well-known and reputable provider of life insurance. They are typically considered trustworthy insurers since they provide several affordable, high-quality policy alternatives."
As noted by LifeInsuranceDirect 1 as at July 2026. Individual experiences may vary.
Fact 4: Zurich has two access points
Zurich understands everyone likes to manage their finances differently. That is why we offer flexible ways to access our life insurance solutions. You can buy:
- Direct from Zurich: If you know what you need and want a straightforward, easy-to-manage policy, you can purchase a policy direct from Zurich securely online or over the phone.
- Through a Financial Adviser: For customers with more complex needs, Zurich’s comprehensive advised products are available through financial advisers. They can help tailor a policy specifically to your long-term wealth protection goals.
Fact 5: Zurich proudly pays claims
The true test of any insurance company happens when you need to file a claim. In 2025, Zurich paid 9 out of 10 claims2 in full. That was over $1.3 billion in claims paid3 to help 8,479 Zurich customers and their families. Beyond simply paying claims, Zurich also offers an extensive rehabilitation service.
Fact 6: Zurich customers speak on our behalf
Here is what our customers have to say about their experience with Zurich:
When my husband was diagnosed with a critical illness, our world stopped. Calling Zurich was the last thing I wanted to do, but the claims team was incredibly compassionate. They didn't just process paperwork; they guided me through every step and made sure the funds were in our account quickly so we could focus entirely on his treatment. I am so grateful we chose Zurich."
I set up my life insurance directly online. The process was completely jargon-free and took only a few minutes. It is a huge relief knowing my kids are protected, and the customer service team was wonderfully helpful when I called to update my details."
When you’re ready, let’s take the next step together
Choosing Zurich means having a partner dedicated to your long-term protection. Zurich is here to help you navigate life’s risks with confidence. Click here to see how we can help you protect yourself against unpredictable future events.
1. Zurich neither pays nor is remunerated by LifeInsuranceDirect
2. Zurich retail life claims paid 2025, Zurich claims report 2025.
3. Zurich claims report 2025
This article has been prepared by Zurich Australia Limited ABN 92 000 010 195, AFSL 232510. This information is current as at 11 August 2026 and may be subject to change. This information does not take into account your personal objectives, financial situation or needs. You should consider these factors and the appropriateness of the information to you. Consider seeking advice specific to your individual circumstances from an appropriate professional. You should also consider the Product Disclosure Statement (PDS) for the product and any applicable Target Market Determination (TMD) available zurich.com.au/life-insurance/documents or by calling 1800 394 268 in deciding whether to acquire or to continue to hold the product.
