The Zurich Diet

Get MatchFIT for the January 1 LIF reforms


January 1st 2018 will see the implementation of the Life Insurance Framework (LIF) remuneration caps - the most significant changes to life insurance in more than a decade.

At Zurich, we understand that together with our trusted partners we need to be in the best shape and fighting fit, to adapt to the changing landscape and deliver the promises we make to our clients.

We are dedicated to help everyone get MatchFIT together, and to do so we have been able to blend together our LIF support proposition to form The Zurich DIET, designed to deliver results for our partners across the key areas of - Demand Generation, Innovation, Efficiency and Tools & Resources.

 

Adviser Fact Sheet - Zurich LIF remuneration rules

D - Demand Generation

Zurich research reveals that many advisers are re-considering their own value proposition, to find ways of ‘future-proofing’ their practices to ensure healthy and sustainable revenue. Zurich will give you the ingredients needed to shape your business for future success. We have multiple tools and resources on offer to assist advisers to find new markets, new clients and ways to improve your business practice to ensure your revenue growing every year.

We will support advisers by helping to:

  • Expand the client segments that are being targeted
  • Expand the breadth and depth of service offerings including how to value and charge for advice
  • Support on how to structure the business, to ensure efficiency

See what’s available to you under the “Tools & Resources” section.

Zurich DIET - Demand Generation

I - Innovation

Customer lives and needs continue to change. One of the main strengths at Zurich is how we deliver innovative product solutions to allow more Australians to get, keep and understand quality protection. Our product innovation commitment is intended to give advisers and their clients more flexibility, certainty and more confidence.

It is this innovative approach saw Zurich win the highest Canstar recognition in 2017 - the National Canstar Life Insurance Australia award. We also won the Canstar Outstanding Value awards across Term Life, TPD and Packaged Life Insurance.

We will focus on:

  • Simplicity of design and language
  • Affordability
  • Sustainable pricing

Our risk offering includes:

  • More product options than ever before, with our flagship Wealth Protection, Active and Sumo
  • A simple pricing structure with Term and TPD rates that represent outstanding value for customers
2017 Canstar Award for Outstanding Value - Life Insurance Australia
2017 Canstar Award for Outstanding Value - Term Life Insurance
2017 Canstar Award for Outstanding Value - TPD Life Insurance
2017 Canstar Award for Outstanding Value - Packaged Life Insurance
Zurich DIET - Innovation

E - Efficiency

The primary way advisers are preparing themselves for LIF is to explore ways to become more efficient.

Zurich has a proven track record of initiatives designed to help drive adviser and practice efficiency. We pioneered tele-underwriting in Australia, and were the first life insurer to roll out a daily data feed solution in 2013.

The ZLife adviser portal and mobile app will turbo-charge your efficiency even further with on-the-go notifications, online client alterations and document submission plus tracking and client reporting. ZLife will make it easier for you to keep abreast of your Zurich portfolio and allow you to offer even better service to your clients.

Ask us about:

What is ZXpress?
ZXpress is Zurich's quoting and application portal. It sits alongside our adviser portal, ZLife, which will offer an easy way of tracking all your client's information, including open applications and renewals.

Visit the ‘Quoting’ tab within ZLife to download ZXpress and access the user guides.

Access: Download ZXpress via ZLife to start quoting and applying.
Click here to login to ZLife.

ZLife

ZLife is our mobile optimised adviser portal. This client centric portal makes it easy to keep up to date with your clients’ applications and renewals. This is part of Zurich’s commitment to delivering technology and service solutions aimed at improving adviser and practice efficiency.

Click here to login to ZLife.

Zurich ZLife mobile app

Caring for your clients is easier and truly mobile with the new ZLife mobile app for iOS and Android.

Zurich’s ZLife mobile app provides advisers with easy, quick, secure access to client’s life insurance information. The app gives access to Zurich’s ZLife adviser portal from your smartphone, and provides functionality so you can work more efficiently and offer an even better client experience. Equipped with push notification capability, the ZLife mobile app places up to date client information at your fingertips, acting as a useful trigger for you to open conversations with clients so you can offer higher levels of service ‘on the go’ with greater visibility of approaching events within your client portfolio.

Download the app

Download via app store    Download via google play

Tele-underwriting is the process whereby a specially trained telephone interviewer completes the Life Insured’s Statement required for your life insurance application on your behalf. Tele-underwriting allows you to choose the time and place most convenient for you – in the comfort of your own home, at your workplace or wherever you have your phone.

A Checklist for your Insurance Application Interview  

To make life easy we have created a short user guide to help you set up your data feed in ZLife and to register your details into XPLAN. This user guide contains details on the following:

  • New Data Feed registration and confirmation via ZLife
  • Registering in XPLAN
  • Cancelling your Data Feed service

Data Feed Guide 

Zurich DIET - Efficiency

"Customers who understand the advice they are given are more likely to appreciate the value of that advice and be advocates for it"

T - Tools and resources

Adviser Practice Management

Identifying, rewarding and sharing best practice is an important way Zurich can help drive the increasing professionalism of advice.

Resources for our trusted partners

This 7 part podcast series features Financial Adviser Bill Webster

Tools to drive demand and efficiency

Please speak to your Zurich BDM to find out more information on the following tools, or fill in the 'More Information' form if you would like someone to contact you.

Model your practice cash flow

Online lead generation tool

Online tool you can email to clients and prospects

Key business health metrics at a glance

Using industry data, this tool will help you benchmark your business against other practices in the industry

More Information

If you would more information on any of these tools, please fill out the form below.

Client Engagement

Zurich has long understood the importance of the client engagement process and we continue to bring resources to market which help advisers tell stories in more compelling and more efficient ways.

Videos to share with your clients