Priority Repair Service

After the claim has been registered with Zurich, we will arrange for a Gemini representative to call the insured to book the vehicle in for repairs, at a time and location convenient to the customer.  Please advise us if you do not wish this to occur.

No. The customer will not need to obtain quotes for repairs at all.  When the claim is lodged, we will arrange for the vehicle to be booked in for repairs, without delay.  The sooner a claim is notified to Zurich, the sooner we can simply book the vehicle in for repairs.

If the customer has already obtained a quote, it will not impact the Gemini repair process.  The customer can still be booked into a Gemini repair site, without delay of quotes, images and assessment.

Where the estimated repair cost is less than $20,000, an assessment will not be required.  The vehicle can be booked straight into a Gemini repair site without delay to the customer.

When the Gemini representative arranges the repair booking with the customer, the hire vehicle (subject to policy conditions), will be arranged at the same time.  This will ensure that the hire vehicle is ready at the repair site for the customer, so they can continue their day as conveniently as possible.

• Simplified process with minimal disruption to business
• Quick and easy booking process
• Quality repairs completed by a national supplier
• Reduced repair duration, as assessment will not be required
• Improved communication via SMS or email during the repair process 
• Reduced average repair costs leading to improved premiums