October 19, 2020

October 19, 2020 | Adviser News

Supporting clients through their recovery, with wellness and rehabilitation

At Zurich, our support to clients doesn’t stop once a claim is paid. We are committed to supporting clients during their recovery, with continued investment in our wellness, rehabilitation and return to work programs.

While 2020 has been an incredibly challenging year, our focus on your clients’ recovery has remained unchanged. Rachael Rubic, from our rehabilitation team, explains “Despite the added complexity of COVID-19, we have evolved our rehabilitation services to offer a broader range of services, expanded the team and developed alternative methods of contact when face-to-face appointments haven’t been possible. Like everyone, we’ve had to think quickly on how to deliver all of our services throughout this pandemic. It’s been challenging but rewarding, as we continue to provide rehabilitation support to meet clients’ individual needs.”

New additions to our Rehabilitation Services

By combining the power of both OnePath and Zurich, we have optimised and broadened our range of rehabilitation services. From work conditioning programs, to individualised exercise programs, clients have the very best chance of getting back to wellness.

And now we have even more on offer.  We added our new Cancer Support Program to our rehabilitation stable. Ann’s story is just one example of clients who have benefited from this new program.

Ann was diagnosed with ovarian cancer and during a call with her Claims Consultant, was offered access to the Cancer Support Program. Anne was experiencing secondary health concerns including pain, fatigue and sleeplessness and she couldn’t manage being at work. This program provided Anne with cancer education, exercise sessions and dietician at no cost via telehealth during her chemotherapy. Following the program, Ann reported she was able to better manage her cancer side-effects and had started to walk 2000 steps, starting back at work gradually.

Getting clients back to doing what they love is critical to building their confidence and improving their mental health and we are absolutely committed to supporting clients in doing this.

The important role that financial advisers play in client recovery

Advisers continue to play a crucial role in supporting clients’ return to wellness. Often, it is the adviser that will first be notified when a client has a claimable event, so it is important that advisers understand which rehabilitation services are available as part of their policy. It is also valuable for advisers to realise that clients interested in wellness and rehabilitation services can often access these services from the outset, before the waiting period is complete.

“It’s important to understand that the rehabilitation services available through our policies are not medical or treatment services that are already available under Medicare or Health Insurance. They are complementary services focused on wellbeing to support a return to work when customers are able, and are provided free of charge for eligible clients”, Rachael states.

To view our Rehabilitation at Zurich fact sheet click here
To view our Work Conditioning Programs brochure click here


So that you can give your clients an overview of what rehabilitation services are available should they require them, we’ve listed our rehabilitation information below.

If you have any further questions about how these services might benefit your clients, please contact us at claims.rehabilitation@zurich.com.au

October 19, 2020

A big heart felt thank you

I’m sure I’m not alone in breathing a sigh of relief as we approach the end of this rollercoaster of a year. No sooner had the devastating bushfires ended, before we were faced with all the challenges of COVID-19.

October 19, 2020

COVID-19 Stimulus Packages Repacked

With so much change happening so frequently, _ZONE is bringing you an important webinar which unpacks what the recent Federal Government stimulus measures contain. Zurich Risk Strategy Specialist, Adam Crabbe, will explore what the measures mean for you as a financial adviser, your clients and what practical tools you can use to advise your clients.

October 15, 2020

Phase 3 of the Morrison Recovery Blueprint

COVID-19 has changed the world as we know it. (Wow that’s insightful!) Some things will change for the longer term (ways of working, blind reliance on a single lowest cost supply chain, being naive about cyber security and soft power, etc) some for the next 2-5 years (attitudes to monetary policy and budget deficits, globalisation, immigration flows, etc). In Australia one of the biggest short-term adjustments is, and will continue to be, what happens on fiscal policy.

October 15, 2020

2020-21 Federal Budget

On 6 October 2020, the Treasurer, Mr Josh Frydenberg, delivered the 2020-21 Budget, setting out the economic plan and outlook for Australia for the years ahead. With the Australian economy in recession (the first time in almost 30 years) as a result of COVID-19, there remains substantial uncertainty around the global and domestic outlook, as well as the extent of any longer-lasting economic effects from the pandemic.

October 19, 2020

This month's _Zone Session: Supporting Vulnerable clients

Presented by OnePath's Wellness and Rehabilitation Manager Alicia Gibbs and Consultative psychologist Anthea Hickey, this webinar will equip you with the skills to be able to identify client vulnerability and provide you with tips on how to best support them through these challenging periods.

October 19, 2020

My Wellbeing Hub

My Wellbeing Hub is now available! We have compiled a collection of health and wellbeing resources to support you, your clients and your practice on the journey towards overall wellness.

October 04, 2021

Weekly Market Update

Weekly Macro & Markets View