October 19, 2020
October 19, 2020 | Adviser News
Supporting clients through their recovery, with wellness and rehabilitation
At Zurich, our support to clients doesn’t stop once a claim is paid. We are committed to supporting clients during their recovery, with continued investment in our wellness, rehabilitation and return to work programs.
While 2020 has been an incredibly challenging year, our focus on your clients’ recovery has remained unchanged. Rachael Rubic, from our rehabilitation team, explains “Despite the added complexity of COVID-19, we have evolved our rehabilitation services to offer a broader range of services, expanded the team and developed alternative methods of contact when face-to-face appointments haven’t been possible. Like everyone, we’ve had to think quickly on how to deliver all of our services throughout this pandemic. It’s been challenging but rewarding, as we continue to provide rehabilitation support to meet clients’ individual needs.”
New additions to our Rehabilitation Services
By combining the power of both OnePath and Zurich, we have optimised and broadened our range of rehabilitation services. From work conditioning programs, to individualised exercise programs, clients have the very best chance of getting back to wellness.
Ann was diagnosed with ovarian cancer and during a call with her Claims Consultant, was offered access to the Cancer Support Program. Anne was experiencing secondary health concerns including pain, fatigue and sleeplessness and she couldn’t manage being at work. This program provided Anne with cancer education, exercise sessions and dietician at no cost via telehealth during her chemotherapy. Following the program, Ann reported she was able to better manage her cancer side-effects and had started to walk 2000 steps, starting back at work gradually.
Getting clients back to doing what they love is critical to building their confidence and improving their mental health and we are absolutely committed to supporting clients in doing this.
The important role that financial advisers play in client recovery
Advisers continue to play a crucial role in supporting clients’ return to wellness. Often, it is the adviser that will first be notified when a client has a claimable event, so it is important that advisers understand which rehabilitation services are available as part of their policy. It is also valuable for advisers to realise that clients interested in wellness and rehabilitation services can often access these services from the outset, before the waiting period is complete.
“It’s important to understand that the rehabilitation services available through our policies are not medical or treatment services that are already available under Medicare or Health Insurance. They are complementary services focused on wellbeing to support a return to work when customers are able, and are provided free of charge for eligible clients”, Rachael states.