COVID-19: Stimulus Packages Unpacked

April 30, 2020

Finding focus and opportunity in this new world

A huge shout out and thank you to our advice partners, I think you are doing a remarkable job of delivering exceptional customer outcomes in the face of a myriad of changes. It is important that we all continue to connect with customers and during this period look for new and meaningful ways to enhance the customer experience.

April 29, 2020

Is China a Leading Indicator for the Exit Strategy?

The accountants amongst you will be familiar with the acronym FIFO (First In First Out). This is equally applicable to China when we are talking about COVID 19, where most lock down restrictions have been lifted after 11 weeks of immense economic pain. For Q1, GDP fell 6.8% - a fall in activity unmatched since the 1970’s.

April 30, 2020

New premium relief options for customers

As an insurer, we understand that following the sudden shutdown of many parts of our economy and the resulting sharp increase in unemployment and decline in cash flow for many businesses, many Australians will look to reduce household and personal expenditure. We also know that customers value the importance of insurance and want to retain their cover more than ever.

April 19, 2021

Weekly Market Update

Weekly Macro & Markets View

April 30, 2020

Working together for bushfire relief

As an insurer, we understand that following the sudden shutdown of many parts of our economy and the resulting sharp increase in unemployment and decline in cash flow for many businesses, many Australians will look to reduce household and personal expenditure. We also know that customers value the importance of insurance and want to retain their cover more than ever.

April 30, 2020

Managing challenging conversations: Watch webinar

Many workplaces are experiencing increased call centre volume since the COVID-19 outbreak. Unfortunately, this has also led to increased instances of challenging customer and member interactions. SuperFriend has prepared a short 20 minute webinar on managing these challenging interactions.