Making an insurance claim

Every claim we receive at Zurich is handled promptly and with sensitivity. Our local claims team members are committed, experienced professionals who'll ensure your claim is paid as quickly as possible.

  1. First check your Policy schedule and Product Disclosure Statement (PDS) to confirm the Ezicover policy you have with Zurich
  2. Contact the Claims team on 131 551 for a claim form
  3. Complete and sign the claim form/s
  4. Post, fax or scan/email your signed form/s to:

    Zurich Australia Limited Claims Department
    Locked Bag 994
    North Sydney, NSW 2059


    +61 2 9995 3732

So that we can process your claim as quickly as possible, please remember to sign your form before you send it to us.

Ezicover girl

Need help with Claim?

Call the Zurich Claims Team on 131 551 from Monday to Friday, 8:30 am - 5:00 pm AEST.

We understand that when making a claim, you and your family are going through a difficult time. If at any point during the process you are unsure about how to proceed, our team members are ready with help.