Independent Thinking

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As one of Australia’s last truly independent life insurers, it has always been in our nature to think and act a little differently. Our heritage is based on helping Australian advisers improve the lives of their clients and protect their communities; we’ve been doing it for more than 50 years. To find out how we are supporting a vibrant, growing advice profession see below.

Our Commitment

Independent thinking has defined us for more than 50 years, and it will remain at the heart of all we do.

Click below to find out more about our commitment to helping Australian advisers and protecting clients.

Find out more
doing things the right way

Independent thinking on… the value of advice

Zurich has always believed in the value of advice, and in the professionals who provide it.

There is undoubtedly a lack of understanding and appreciation in the broader community of the value of financial advice. This is at odds with the perceptions of advice clients who are very satisfied – and increasingly so – with their advisers across a number of key metrics.

Research proves value of life insurance advice

Zurich research quantifies the extent to which advised clients are more ‘life insurance literate’. The results of our Life Insurance Literacy Index Study offers tangible proof that financial advisers are highly effective at educating consumers about life insurance.

Life insurance literacy gap whitepaper


The human face of underinsurance:
Emma's story

Emma Bright, had the world at her feet, before tragically losing her husband in a motorcycle accident, and being left to raise their young son alone.

Although Emma and her husband had some life cover in place it wasn't enough.

Watch Video

Videos to share with clients

Australia’s underinsurance problem is well documented and widely discussed.

But only when we put a human face or statistics to this phenomenon does all the talk start to become meaningful.

For any who doubt the value and importance of advice - or whether underinsurance is a real issue - our videos will put those doubts to rest forever.

View client videos

The value of advice:
Greg's story

Dr Greg Trevaskis always understood the value of life insurance but needed the help of his adviser to assess the options and put the right types of cover in place. This cover proved vital when Dr Trevaskis was diagnosed with pancreatic cancer. Here he tells his story.

Watch Video

Independent thinking on… Innovation

At Zurich we are constantly looking at ways we can improve and innovate.

Innovation in play

For many years, Zurich has championed the role that technology plays in progressing the life insurance and advice sector. For this reason, our own innovation agenda has been to use, create and champion those technologies, which support advisers in the following ways:

  • To improve client engagement – so that from the first client contact all the way through to a claim, the service experience is consistently fast and efficient but also goes the extra mile in terms of making the client feel empowered and looked after.
  • To share and champion best-practice, creating communities where advisers can interact, and, more broadly, to spread the word about the value of advice.
  • To help predict and navigate ongoing and long-term change.

With an understanding of the overall outcomes, here are just some of the ways that Zurch has used innovation to support advisers

This best-in-breed quoting and application technology, launched in May 2015, helps shorten the client onboarding process by up to a third. Click here to find out more about ZXpress.

Australia’s first consumer-facing life insurance education app was designed in-house by Zurich, providing advisers with a tablet-based tool to educate their clients about life insurance and the range of options available to them. Contact one of our dedicated Risk Management Business Development Managers to find out more on 1800 252 650.

Australia's life underinsurance problem is as significant as it is well documented. After speaking to nearly 400 working Australians, see what the loyalty zone found.


Social media case studies: Digital Disrupters

Seriously Social: Actionable tips and case studies from leading advisers

Social media case studies for Australian advisers

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Leading edge technology to help you
run your business better

ZXpress is Zurich's quoting and application portal - an intuitive, user friendly software platform designed to drive real efficiency in your business.
It sits alongside our adviser portal, ZLife, which will offer an easy way of tracking all your client information, including open applications and renewals.

Benefits of ZXpress at a glance

  • Highly intuitive system making the overall operation fast and robust
  • Ability to share quote and application data with other users within your practice
  • Flexible payment options, easy splitting of benefits and super linking
  • Client details are stored in the system meaning a quicker review process

Download ZXpress via ZLife

Times are changing.
Introducing the ZLife Portal.

What is ZLife?

ZLife is our new mobile optimised adviser portal, which replaces Adviser Assist. This client centric portal makes it easy to keep up to date with your clients’ applications and renewals. This is part of Zurich’s commitment to delivering technology and service solutions aimed at improving adviser and practice efficiency.

Walk through ZLife

ZLife Watches

How do I register?

Can I create a quote?

  • You will not be able to create a quote through Zlife, but you’ll be able to download our quotation system, ZXpress.

Visit ZLife

Independent thinking on… Research

Zurich's commitment to driving the life insurance industry and advice profession forward is brought to life in many ways, including through a multi-award winning research program, which seeks to identify trends and insights and distil them into meaningful resources for advisers.

Knowledge is power.
Introducing the Zurich Curriculum.

The right knowledge can give you the power to enter new markets. The power to broaden your service offering. The power to drive better business outcomes through better insights.

The Zurich Curriculum is a comprehensive program of workshops, short courses and webinars designed to equip advisers and support staff with the skills and knowledge to:

  • Build specialist expertise
  • Provide a better customer experience
  • Run better businesses

To find out about individual units within the curriculum click here or ask your Zurich BDM on 1800 252 650.

Zurich Curriculum - Mortarboard

Register now

Sessions are offered regularly around Australia. To check dates and register to attend, click on your state below: