What can you do to ensure a smooth process at claims time?

Make sure that your customers’ sums insured are up to date. Value of a building, cost of removing debris and rebuilding and labour costs are elements that are best reviewed annually to maintain an adequate sum insured. It has been said many times before, but it is even more critical at the time of a catastrophe. An insufficient sum insured will affect the payout, especially when it comes to a total loss.


Educate your customers about risk mitigation and business continuity. Do they have a contingency plan in place, how safe is their equipment, plant, machinery, stock in the event of a flood, a cyclone, a fire?

Do your customers have Business Interruption insurance to cover them if their supply chain is affected? Is their indemnity period long enough?

Your customers are buying your expertise and your relationships with insurers at claims time. Ensure you communicate with us. Be transparent, work with us, and we will do everything we can to get your customers up on their feet as quickly as possible. 

Find out more about how Zurich will support you this catastrophe season.