How to make a claim

We put the customer at the centre of everything we do

A strong claims service is one of the pillars of our insurance proposition. Claims time is when we deliver on our promise to customers. Our goal is to ensure we are there when they need us most.

Any incident leading to an insurance claim can be distressing. Insurance cover is just one of many elements that need to be dealt with. Zurich’s commitment to an excellent claims service helps minimise that distress. While we work with brokers to take care of the insurance aspect, our customers can focus on the things that really matter.

We believe our relationships and our expertise can and do make the difference.

Lodging online claims

More than ever, Zurich wants to make claims a service that is easy to access and to navigate. We are delighted to bring you online lodgement of motor and property claims. See our handy guides:

Guide to filling in the motor claims form online

Guide to completing the online property claims form

Our claims promise

Our service proposition is based on four claims promises. It truly puts the customer first and ensures they get back into business quickly.

You can download our claims promise (pdf 230kB).

claims promise


Claims Insights

Elizabeth Gallagher shares Claims Insights for Liability Insurance for Brokers from Zurich Insurance

Online motor and property claims