Frequently Asked Questions

Want to know more about Ezicover insurance? Read our list of frequently asked questions or contact us on
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What is Ezicover Insurance?

Ezicover is Zurich's range of "do it yourself" life insurance products. It’s a quick and simple way to help you get the financial security you want for you and your loved ones.
 

How do I apply for Ezicover?

It's quick and simple to get a quote for and apply for an Ezicover product. You can apply online at any time or contact us on 1800 394 268.
 

Why should I consider Ezicover Insurance?

The Ezicover range of life insurance solutions is brought to you by Zurich Australia Limited (Zurich), a member of the Swiss-based worldwide Zurich Insurance Group. The Zurich Insurance Group is one of the world’s largest insurance based financial services insurance groups, and one of the few to operate on a truly global basis. Zurich has been providing services to Australians for more than 60 years.

Ezicover has been designed to provide easy to understand insurance options that, based on the level of cover selected, can help provide financial security for you and your loved ones at all stages of your life.
 

I have life insurance through my superannuation. Why do I need additional insurance?

In many cases life insurance through super is not tailored to your individual circumstances but rather based on a formula. This can mean the amount of cover people have through super is not adequate to cover your personal situation, such as clearing mortgages and other debts, dependent needs and everyday living expenses that otherwise would have been covered by your income.
 

I'm healthy. Why would I need life insurance now?

Carrying the extra risk when you are young is an option but when you have family and commitments it’s a different consideration. You can get cover at a lower rate when you are healthy with low or no medical requirements. This changes with age, stress and your own medical history. You may no longer be eligible for the cover later when you "need it".
 

I'm self-employed, do I need insurance?

Self-employed people face similar needs in many instances to employed people - with a few additional challenges. Self-employed people may have business partners, personal guarantees on business loans as well as the standard mortgage and dependents to consider. In addition, many self-employed people will find that their superannuation fund may not provide insurance.

Questions about premiums

How do you calculate Ezicover premiums?

Depending on the product, the following criteria may be used when calculating Ezicover premiums:

  • level of cover
  • age
  • gender
  • smoking status
  • occupation
  • health
  • pastimes

Your premiums include any stamp duty charged by State Governments as well as any other taxes that may be levied by State or Federal governments.
 

How can I pay for my Ezicover policy?

Premiums are payable via credit card or direct debit from your Bank, Building Society or Credit Union account. Direct Debits from your financial institution may incur an additional fee. If you wish to pay annually, as well as direct debit we also accept BPay.
 

Are my premiums guaranteed?

Premium rates are not guaranteed and can change from time to time. Any change, however, will affect all policies in the same category, not just an individual policy.
 

Who receives the benefit payments for my Ezicover policy?

Depending on which Ezicover policy you have, benefits are payable to you or your estate.

If you want the benefits to be paid to one or more beneficiaries nominated by you, you can contact us to set up a nomination.

Questions about Ezicover policies

When does my cover begin?

Your cover begins when we accept your application and issue you a Policy document.
 

Am I covered if I go overseas?

Your Ezicover policy provides you with cover 24 hours a day, seven days a week, worldwide. For Ezicover Income Protection, this excludes countries outside Australia if the Australian government has advised against travel to that country at the time of starting the trip. Visit www.dfat.gov.au/travel for more information.
 

Is there a cooling off period?

If after receiving your Policy document you wish to cancel for any reason, you have 30 days to do so. Any premiums or charges paid will be fully refunded (unless you have made a claim). To cancel please advise Zurich in writing and return your Policy document.
 

Can I suspend my cover without needing to re-apply later?

Yes. If your policy has been continuously in-force for at least 12 months, the Cover suspension feature allows you to put your cover on hold for a chosen period up to 12 months, during which time there is no cover, and you can’t make a claim for an event that occurs. The benefit of this feature is that you can stop your premium payments for a period of time to reduce financial pressure and cover will resume without having to reapply. See the Product Disclosure Statement for full details of the Cover suspension feature.
 

Do I need to have a medical examination?

No medical examinations or tests are required at the time of the application. In the event of a claim, as part of our assessment process, we may require additional evidence or we may do a full review of your medical records.
 

What happens if I don’t pay my premium?

We can cancel your policy if a premium remains unpaid for 30 days after it was due. This means you will not be covered and you cannot make a claim. We will provide a warning notice prior to cancelling the policy due to non-payment.
 

How do I make a claim?

Every claim we receive at Zurich is handled promptly and with sensitivity. If you, or your estate, need to make a claim, please call us as soon as possible after an insured event has occurred on 131 551.
 

What happens if I have a complaint about my policy?

Please contact Zurich Customer Care on 1800 025 015. We will do our best to resolve your complaint promptly and keep you informed of progress as we work with you.

If you are not satisfied with our response, you can raise the matter with the Australian Financial Complaints Authority (AFCA), which provides a free dispute resolution scheme to consumers and small businesses for all financial products and services. Contact details for AFCA are as follows:

Online: afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority,
GPO Box 3 Melbourne VIC 3001

You can find more information about our complaints resolution process and time frames in our Disputes Resolution Factsheet, available at zurich.com.au.