Frequently Asked Questions

Want to know more about Ezicover insurance? Read our list of frequently asked questions or contact us on
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What is Ezicover Insurance?

Ezicover is Zurich's range of "do it yourself" life insurance products. It’s a quick and simple way to help you get the financial security you want for you and your loved ones.

How do I apply for Ezicover?

It's quick and simple to get a quote for and apply for an Ezicover product. You can apply online at any time or contact us on 1800 394 268.

Why should I consider Ezicover Insurance?

The Ezicover range of life insurance solutions is brought to you by Zurich Financial Services Australia (Zurich Australia), a member of the Swiss-based worldwide Zurich Insurance Group. The Zurich Insurance Group is one of the world’s largest insurance based financial services insurance groups, and one of the few to operate on a truly global basis. Zurich has been providing services to Australians for more than 90 years, and today Zurich employs around 1220 employees.

Ezicover has been designed to provide a wide range of easy to understand insurance options that, based on the level of cover selected, can help provide financial security for you and your loved ones at all stages of your life.

I have life insurance through my superannuation. Why do I need additional insurance?

In many cases life insurance through super is not tailored to your individual circumstances but rather based on a formula. This often means the amount of cover people have through super is not adequate to cover your personal situation, such as clearing mortgages and other debts, dependent needs and everyday living expenses that otherwise would have been covered by your income.

I'm healthy. Why would I need life insurance now?

Carrying the extra risk when you are young is an option but when you have family and commitments it’s a different consideration. You can get cover at a lower rate when you are healthy with low or no medical requirements. This changes with age, stress and your own medical history. You may no longer be eligible for the cover later when you "need it".

I'm self-employed, do I need insurance?

Self-employed people face similar needs in many instances to employed people - with a few additional challenges. Self-employed people may have business partners, personal guarantees on business loans as well as the standard mortgage and dependents to consider. In addition, many self-employed people will find that their superannuation fund may not provide insurance.

Questions about premiums

How do you calculate Ezicover premiums?

Depending on the product, the following criteria may be used when calculating Ezicover premiums:

  • level of cover
  • age
  • gender
  • smoking status
  • occupation
  • health
  • pastimes

Your premiums include any stamp duty charged by State Governments as well as any other taxes that may be levied by State or Federal governments.

How can I pay for my Ezicover policy?

Premiums are payable via credit card or direct debit from your Bank, Building Society or Credit Union account. Direct Debits from your financial institution may incur an additional fee.

Are my premiums guaranteed?

Premium rates are not guaranteed and can change from time to time. Any change, however, will affect all policies in the same category, not just an individual policy.

Who receives the benefit payments for my Ezicover policy?

Depending on which Ezicover policy you have, benefits are payable to you or your estate.

If you want the benefits to be paid to one or more beneficiaries nominated by you, you can contact us to set up a nomination.

Questions about Ezicover policies

When does my cover begin?

Your cover begins when we accept your application and issue you a Policy document.

Am I covered if I go overseas?

Your Ezicover policy provides you with cover

24 hours a day, seven days a week, world wide.

Is there a cooling off period?

If after receiving your Policy document you wish to cancel for any reason, you have 30 days to do so. Any premiums or charges paid will be fully refunded (unless you have made a claim). To cancel please advise Zurich in writing and return your Policy document.

Do I need to have a medical examination?

No medical examinations or tests are required at the time of the application. In the event of a claim, as part of our assessment process, we may require additional evidence or we may do a full review of your medical records.

What happens if I don’t pay my premium?

We can cancel your policy if a premium remains unpaid for 30 days after it was due. This means you will not be covered and you cannot make a claim.

How do I make a claim?

Every claim we receive at Zurich is handled promptly and with sensitivity. If you, or your estate, need to make a claim, please call us as soon as possible after an insured event has occurred on 131 551.

What happens if I have a complaint about my policy?

We are dedicated to providing exceptional customer service. If you are unhappy about any aspect of your policy, please contact us on 131 555. We will acknowledge all complaints within 5 days and we aim to resolve your complaint within 45 days (or up to 90 days if you agree).

From the 1st of November 2018 the Australian Financial Complaints Authority (AFCA) replaces the Financial Ombudsman Service (FOS) as the new external dispute resolution (EDR) scheme to deal with complaints from consumers in the financial system.

If you are not satisfied with our response to your complaint or we haven’t resolved the complaint within 45 days (or any extended period you approve) you can raise the matter with:

The Australian Financial Complaints Authority (AFCA)
GPO Box 3
Melbourne VIC 3001

The telephone number is 1800 931 678, or email
More information can be found on the AFCA website