January 08, 2020

January 08, 2020 | Life Insurance News

Premium waiver offer for fire affected customers

The impact of the current and unprecedented Australian bushfires has devastated communities across Australia. Our thoughts are with all who have been affected. The impacts are widespread and being experienced by our people in varied ways; from mourning loss, to being displaced from home, to experiencing business disruption. Volunteers have also stepped out of their day-to-day lives and been instrumental in protecting and helping devastated communities.

Our team is looking at tangible ways that we can help. Our first step is to offer a two-month premium wavier for Zurich and OnePath Life customers across Australia who have been impacted by the conditions and who are experiencing hardship.

This offer is available until 31 March 2020 and will be reassessed as the bushfire situation unfolds.

The premium waiver will apply to all Zurich and OnePath life insurance customers who:

  • have been directly impacted by the fires (e.g. are unable to operate their business, have lost income, lost their home, need temporary accommodation), or
  • have been volunteering in fire impacted regions or are with emergency response teams (to the detriment of their own financial wellbeing).

By waiving life insurance premiums for our customers impacted directly and for those supporting the firefighting efforts, we hope to ease some of the financial burden our customers face so they can focus on their immediate needs.

If you have clients experiencing hardship please reach out to your Business Development Manager to arrange the waiver.


Further help

In addition to the premium waiver, we can also help you with lodging a claim for your clients as well as additional resources to help support those impacted.

Making a claim

Our claims teams are here to help and can assist you in reporting a claim. For all life claims please contact:

Mental wellbeing support

Through our partnership with Mindstar we have useful and practical fact sheets that help you identify and assist others who may be struggling with their mental health and wellbeing.


The Z Zurich Foundation has donated $100,000 to the bushfire crisis and will continue to help by contributing 50c for every $1 donated to The Australian Red Cross (to $500,000).
Please use this link to donate https://www.redcross.org.au/zurich and Z Zurich Foundation will help your dollar go even further to help devastated communities.


This information has been prepared by OnePath Life Limited ABN 33 009 657 176 AFSL 238341 (issuer of OnePath life insurance products) and Zurich Australia Limited ABN 92 000 010 195 AFSL 232510 (issuer of Zurich life insurance products). This information is correct as at January 2020. It is for the use of advisers only. The information is current as at 8 January 2020 but may be subject to change without notice. Updated information will be available by contacting your Business Development Manager.