November 12, 2019

November 12, 2019 | General Insurance News

Information for our customers affected by bushfires

With ongoing bushfires in Australia, we are working hard to support our customers and respond as quickly as possible.

Please ensure you follow the advice of local authorities if you are affected by the fires. You can also access the Zurich Bushfire Preparedness Report here which includes checklists on what you can do to help protect your property. Contact details for emergency services in NSW and Queensland are also listed below.

Lodging a claim

Our claims team are ready to take your calls and lodge claims when it is safe for you to do so. You can contact your Insurance Broker to lodge a claim on your behalf. Alternatively, claims can be lodged direct at  or via phone on 132 687 including after hours. Notifying us of your claim as soon as possible helps us speed up the claims process to get you back on your feet sooner. 

Please remember

  • In an emergency dial 000
  • Always follow the advice and direction of emergency services

Fire cover 

We cover fire damage, including for bushfire, under the following policies:

  • Property
  • Motor vehicle
  • Motorcycle

Current warnings

For the latest information on the bushfires in NSW and QLD, please listen to local radio and monitor information from the below sources.


New South Wales Government

New South Wales State Emergency Service
132 500
Twitter – @NSWSES
Facebook – 

New South Wales Police Force
131 444
Twitter – @nswpolice
Facebook –

Fire and Rescue New South Wales
Twitter – @FRNSW
Facebook – 


Queensland Government

Queensland Fire and Emergency Services
Twitter – @QldFES
Facebook –

Queensland SES
132 500
Twitter – @QldSES

Queensland Police Force
131 444
Twitter – @QldPolice
Facebook –