November 12, 2019

November 12, 2019 | News

Information for our customers affected by bushfires

With ongoing bushfires in Australia, we are working hard to support our customers and respond as quickly as possible.

Please ensure you follow the advice of local authorities if you are affected by the fires. You can also access the Zurich Bushfire Preparedness Report here which includes checklists on what you can do to help protect your property. Contact details for emergency services are also listed below.

Lodging a claim

Our claims team are ready to take your calls and lodge claims when it is safe for you to do so. You can also contact your Insurance Broker to lodge a claim on your behalf.

Claims can be lodged directly with us at Zurich, as follows:

General Insurance claims can be lodged online at any time

via or by phone on 132 687.

  • We cover fire damage, including for bushfire, under Zurich policies for: property, motor vehicle, motorcycle
  • We have engaged with our network of suppliers and are ready to deploy assessors and builders once access to impacted areas is available.
  • We are also ready to issue emergency and interim payments and to quickly settle claims.

Life insurance claims can be lodged as follows:

Financial relief for those impacted or involved

Life insurance premium waiver

Zurich is extending a two-month premium waiver for Zurich and OnePath Life customers who are impacted or experiencing hardship. This includes those Zurich and OnePath life insurance customers who (a) have been directly impacted by the fires, or (b) are volunteering in fire impacted regions or are with emergency response teams, to the detriment of their own financial wellbeing.

The waiver already in place for NSW and QLD fire-affected customers, which was introduced in November 2019, now applies nationally. The waiver will extend to at least 30 March 2020, with ongoing re-assessment as the situation unfolds. More information can be found here.

Donation and dollar matching for the Red Cross

Zurich, via our Z Zurich Foundation, is pledging up to $500,000 in support of the crisis. $100,000 has been donated across the Red Cross and the Rural Fire Service. Please join us in donating more to the Australian Red Cross via this link We will supplement 50c for every $1 donated via link (up to $500,000).

Current warnings

Please remember to dial 000 in an emergency and always follow the advice and direction of emergency services.

For the latest information on the bushfires, please listen to local radio and monitor information from the below sources.


New South Wales Government

New South Wales State Emergency Service
132 500
Twitter – @NSWSES
Facebook – 

New South Wales Police Force
131 444
Twitter – @nswpolice
Facebook –

Fire and Rescue New South Wales
Twitter – @FRNSW
Facebook – 


ACT Emergency Services Agency

ACT Police


Queensland Government

Queensland Fire and Emergency Services
Twitter – @QldFES
Facebook –

Queensland SES
132 500
Twitter – @QldSES

Queensland Police Force
131 444
Twitter – @QldPolice
Facebook –


Victorian Fire Service (CFA)

Victorian SES

Victorian Police

South Australia

SA Police

South Australian Country Fire Service


Western Australia

WA Department of Fire and Emergency Services

WA Police


Tasmania Fire Service

Tasmania SES

Tasmania Police

If you have a Zurich Life Insurance policy and would like more information on making a claim or our premium waiver offer then please click here for more information.