November 12, 2019
November 12, 2019 | News
Information for our customers affected by bushfires
With ongoing bushfires in Australia, we are working hard to support our customers and respond as quickly as possible.
Please ensure you follow the advice of local authorities if you are affected by the fires. You can also access the Zurich Bushfire Preparedness Report here which includes checklists on what you can do to help protect your property. Contact details for emergency services are also listed below.
Lodging a claim
Our claims team are ready to take your calls and lodge claims when it is safe for you to do so. You can also contact your Insurance Broker to lodge a claim on your behalf.
Claims can be lodged directly with us at Zurich, as follows:
General Insurance claims can be lodged online at any time
via https://claimsonline.zurich.com.au/efnol/ or by phone on 132 687.
- We cover fire damage, including for bushfire, under Zurich policies for: property, motor vehicle, motorcycle
- We have engaged with our network of suppliers and are ready to deploy assessors and builders once access to impacted areas is available.
- We are also ready to issue emergency and interim payments and to quickly settle claims.
Life insurance claims can be lodged as follows:
- Zurich customers: 1800 500 655 or firstname.lastname@example.org
- OnePath Life customers: 1300 55 250 or email@example.com
Financial relief for those impacted or involved
Life insurance premium waiver
Zurich is extending a two-month premium waiver for Zurich and OnePath Life customers who are impacted or experiencing hardship. This includes those Zurich and OnePath life insurance customers who (a) have been directly impacted by the fires, or (b) are volunteering in fire impacted regions or are with emergency response teams, to the detriment of their own financial wellbeing.
The waiver already in place for NSW and QLD fire-affected customers, which was introduced in November 2019, now applies nationally. The waiver will extend to at least 30 March 2020, with ongoing re-assessment as the situation unfolds. More information can be found here.
Donation and dollar matching for the Red Cross
Zurich, via our Z Zurich Foundation, is pledging up to $500,000 in support of the crisis. $100,000 has been donated across the Red Cross and the Rural Fire Service. Please join us in donating more to the Australian Red Cross via this link https://www.redcross.org.au/zurich. We will supplement 50c for every $1 donated via link (up to $500,000).
Please remember to dial 000 in an emergency and always follow the advice and direction of emergency services.
For the latest information on the bushfires, please listen to local radio and monitor information from the below sources.
New South Wales Government
ACT Emergency Services Agency
Queensland Fire and Emergency Services
Twitter – @QldFES
Facebook – https://www.facebook.com/QldFireandEmergencyServices/
Twitter – @QldSES
Victorian Fire Service (CFA)
South Australian Country Fire Service
WA Department of Fire and Emergency Services
Tasmania Fire Service