Driver Contact

Regular contact between employees and management helps ensure that the driver and the vehicle are monitored often. This helps assess the condition of the vehicle, signs of damage etc, whilst also promoting good management inter-action with the drivers to assess their well-being, productivity and demeanor. Regular contact with drivers can be direct – eg, visually, or by telephone/radio; or indirect – eg, via GPS.

Negative Positive
 
Drivers are involved with long-distance routes or work away from the depot for prolonged periods Management ensure that there is regular contact with drivers when at the depot.
Management are not keen to make routine contact with drivers. When drivers are away from the depot for a prolonged period, there is frequent contact with management by telecommunications.
Isolated depots are used where there is no management presence. ‘Buddy’ radio system among drivers.

  • Ensure that long-haul drivers are spoken to by management when they return to depots. This promotes well-being and value. At the same time it ensures that drivers and vehicles are periodically ‘examined’ by management.
  • Hold periodic driver – supervisor communication workshops or team meetings.
  • Where long periods away from depots are inevitable, consider regular point-to-point contact via radio or telephone.
  • Involve management of destination depots to be in contact with drivers.
  • Also consider the merits of GPS technology and other on-board data management systems that monitor the driving ‘style’ of drivers, interaction with the truck etc.