18 - Installation, Commissioning, Parts, Service, Modifications
This Risk Feature refers to the completed operations, including installations, service and repairs, part sales, rebuilding, retrofitting, modifications, commissioning; and abandonment of jobsites. These operations occur after a product has been completed and away from the manufacturing plant/office. Cumulatively, these operations are commonly called ‘Completed Operations’. Because Completed Operations frequently present a greater potential severity exposure compared to the manufactured product these exposures need to be carefully considered when evaluating the overall risk.
What do we look for?
- Installers are not properly trained/licensed.
- Risk rebuilds, modifies, retrofits products.
- Non OEM parts and/or low parts inventory.
- Inadequate risk transfer controls for commissioning, subcontractor installs, etc.
- Management program for off-site work.
- Pre and post jobsite inspections
- Obtaining and updating employee or subcontractor licenses, certifications, etc
- Formal sign-off & certification on completion of jobs by customers.
- Written procedures for field jobs.
- Use of OEM parts.
- No to limited retrofitting, rebuilds, etc.
Risk improvement ideas
- Establish a formal procedure for training, certifying, and retraining installers.
- There needs to be formal, written, signed contracts whose legal clauses transfer commissioning and installation risks to customers and subcontractors respectively.