Priority Claims Services

Priority Repair Service

Our Priority Repair Service for sedans and light commercial vehicles makes it easy to get back to business, fast.


Zurich has partnered with a leading national motor repair group who offer world class repair solutions for customers’ damaged motor vehicles as well as managing third party vehicle repairs.

Key benefits

  • Faster repairs and claims processing - target average repair time of 5 days
  • Booking is quick and easy - simply phone 1800 611 372 or lodge the claim online
  • No quote or assessment required
  • Consistent, high quality repairs - latest technology and processes with quality control at each stage of the repair
  • Reduced claim duration
  • Customer kept informed via SMS or email during the repair process

     

Find out more

 

❯ Map of national repairer network

Gemini Repairers  Friendly Repairers


 


Types of vehicles referred to Priority Repair Service

  • Vehicles with repairable damage
  • Sedans and light commercial vehicles weighing less than 2.7 tonnes
  • Where damage is less than $20,000
     


Frequently Asked Questions

Will a quote to repair the damaged vehicle be required?

No. The customer will not need to obtain quotes for repairs at all.  When the claim is lodged, we will arrange for the vehicle to be booked in for repairs, without delay.  The sooner a claim is notified to Zurich, the sooner we can simply book the vehicle in for repairs.

What if the customer has already obtained a quote?

If the customer has already obtained a quote, it will not impact the Gemini repair process.  The customer can still be booked into a Gemini repair site, without delay of quotes, images and assessment.

Will the vehicle be assessed?

Where the estimated repair cost is less than $20,000, an assessment will not be required.  The vehicle can be booked straight into a Gemini repair site without delay to the customer.

How does the repair booking process work?

After the claim has been registered with Zurich, we will arrange for a Gemini representative to call the insured to book the vehicle in for repairs, at a time and location convenient to the customer.  Please advise us if you do not wish this to occur.

How can we arrange hire cars?

When the Gemini representative arranges the repair booking with the customer, the hire vehicle (subject to policy conditions), will be arranged at the same time.  This will ensure that the hire vehicle is ready at the repair site for the customer, so they can continue their day as conveniently as possible.

What are the benefits of this change to our customers?

  • Simplified process with minimal disruption to business
  • Quick and easy booking process
  • Quality repairs completed by a national supplier
  • Reduced repair duration, as assessment will not be required
  • Improved communication via SMS or email during the repair process 
  • Reduced average repair costs leading to improved premiums

How to lodge a claim

Call 1800 611 372 or lodge a claim online.


Three easy steps for repairs

Priority repair service - 3 steps